Issue Tracking Board

[RokuReynan-L]

Hi, @Jlsmith5482.

We appreciate you reaching us here in the Roku Community!

Thanks for letting us know you've experienced the same issue as the one posted above. Please be aware that the team is still investigating to determine the cause and find the best possible resolution for you. 

We'd like to involve your device in the investigation process and would appreciate it if you could provide us with the following details:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll wait for your response.

Regards,
Reynan

[Suze417]

.

[UtahUser]

I responded to moderator Arjiemar request for configuration and the Tracker ID on Sunday. It is now Thursday and have heard nothing further to update my problem.

I commend Arjiemar for being right on top of my earlier messages. This is encouraging if not great in comparison to other vendors whose forums and discussions get no response at all. However, four days without any response on progress or even a description of what that Tracker ID revealed about my problem is annoying. Why have a error code without a description?

[Kj101]

I have 2 Roku tvs and have to do all

of these steps more than once a day!

my mom who has dementia cannot keep track of how to work it so is always needing help. I think I’m ready to toss it and start with another brand that has better service. The “chat” is a waste of time and all this forum is a repeat. Too bad I really wanted to love Roku. 

[dikgabrown]

I have the same problem. My newest ROKU TV has a problem staying connected, and I have to reset the connection. It's not just one step because the TV can't find the Internet, even though after reset, it finds it, and I have to put in my password again. The other two TVs, computers, and phones stay connected, so it has nothing to do with the Internet—only this ROKU TV!

[Jkubala]

Report tracker 

model c22x - Roku tv

X00100umv3d7

13.1.4 build 1510-94

issue id d7-263654

[Madmatt]

I went ahead and did a full Factory Reset last week. It's been fine ever since and reconnects to my router and internet upon every power up now.  

[Brock82]

I am also having the same issue with my Hisense Roku TV.  Looses network connections after its shut off and when you turn it back on it cant connect.  Have to power cycle the tv then it automatically connects again. 

[RokuReynan-L]

Hi, @Jkubala.

Greetings from the Roku Community!

We greatly appreciate you for providing us with the requested details accurately! We will definitely forward your information to the appropriate Roku team for review. In the meantime, we thank you for your patience and understanding as we work on this.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[steveinca]

Hello – Little background. I bought a Phillips ROKU TV around the 1st of the year. It’s not used daily as it’s in my home office. The problem is since it was new, it keeps losing wifi/internet connection. Whenever I turn the TV on, the main screen says it’s not connected. I correct this by either establishing a new connection, which will only last until the tv is turned off, or by going into the system settings, then power, and doing a restart. The restart will usually connect the tv to wifi/internet, even though the check for connection will just spin as long as it let it.  This TV was under $200.00 so I didn’t expect it to be the best thing out there, but I would hope for something a bit more reliable than this. Are there any fixes for this problem? I’ve tried everything suggested in the community forum, and nothing lasts.