Issue Tracking Board

[RastaCook]

Please @RokuJechealR , can you please stop with the useless generic responses... This is a KNOWN issue affecting THOUSANDS of people, lets stop pretending this might be a user error or whatever, nobody has time to come here and answer meaningless questions that will do nothing to solve the issue... The issue was caused by one of the ROKU patches. Specifically in my case the last patch was from 7/13/2024, software version 13.1.4 - build 1510-30... There has been no update since... We have tried countless method to circumvent the issue, wasting so much time, nothing works and nothing will ever work because the SOFTWARE IS THE ISSUE.  PLEASE you NEED to get this up the chain of command ASAP PLEASE PLEASE PLEASE, WE NEED YOUR HELP, we NEED SOMEONE TO DO SOMETHING ABOUT THIS... Get your superior or whoever you can get in touch with that can actually get the devs to patch this major bug, its been months now, please this is absolutely ruining the TV, its taking so much time to patch this major bug, its unacceptable, unless this is fixed soon I will never ever buy another ROKU product. Please keep us updated.

[Tjbello2]

Amen!

[RokuJechealR]

Thanks for keeping in touch, @RastaCook.

We are deeply sorry for any inconvenience or frustration this may have caused you. That's not what we aim for.

If you are experiencing the same issue of consistently rebooting your Roku TVs to be able to connect to your network connection effectively.

We recommend trying one of the aforementioned workarounds by performing a factory reset.

Here's how:

• Locate the reset button on your Roku device, which is usually on the back or bottom.

• Ensure your Roku TV is powered on.

• Press and hold the reset button for exactly 10 seconds.

• Watch for a fast-blinking light, indicating that the reset is in progress.

• Once the light blinks at a normal rate, release the button.

For more detailed information, visit our Support website on how to system restart or factory reset your Roku streaming device.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[Sodadaddy]

I am having the same WiFi issues. Every time I turn on the onn. Roku 40” TV, I have to reset the network connection in System, wait for it to reboot, select a WiFi network, re-enter passcode, & the WiFi connection is fine as long as its not powered off. 
it is NOT my ISP or my routers. I’ve tried on 2 different networks/routers with the same anomaly observed. 
onn. Model 100097810 HW ID H510X
This started either the Software 13.1.4 Build 1512-EP installed on 7/24/24

It is RIDICULOUS! 

[RastaCook]

@RokuJechealR  No no no, you do not understand... please we need you to help us! Please understand that doing a factory reset as you suggest is NOT a solution, it is a waste of time.

The issue is OS 13 which cause the network connection to permanently time-out after a period of inactivity (meaning anytime the tv is "off" / "standby"), the only way to get back network connection is to do a system restart (not just close and re-open the tv with the remote, you need to go through 5 menu steps to do the restart : (Settings > System > Power > System Restart > Restart) or you can do a factory reset, but the point is, only after an actual hard restart/reset will the connection be re-established, but only TEMPORARILY, until inevitably the TV is left for a period of inactivity.

Please, I have tested many many many potential fix and workaround, nothing works, I even went as far as requesting my ISP to provide me with an entirely new model/router. There is NOTHING that WE CAN DO to actually fix the issue. If there was a way to maybe roll-back software to OS12 version and somehow prevent roku from auto-updating, that could be a workaround, but as far as I can tell there is no way to realistically achieve this.

The only real solution is for ROKU to actually release an update/patch. Note that THIS WAS CONFIRMED BY ROKU HERE :

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

Quote : "Update (July 18th): We've identified the problem and expect a fix in a future update."

The problem is that we have been waiting and there hasn't been ANY update since and this was MONTHS ago... SOMEONE NEEDS TO HELP US GET THINGS MOVING... this is a CRITICAL FLAW, it shouldnt take MONTHS to patch... who knows if they are actually still working on a fix or if they just forgot about it???

PLEASE WE ARE BEGGING YOU!!! @RokuJechealR @RokuCarly @RokuArjiemar @RokuAustin @RokuMaryEF @RokuRiamie-D @RokuEmmanuel-D @RokuRey-V  ... PLEASE anyone and everyone, please DO SOMETHING... dont just think "someone else will take care of it" no please... only YOU have actual power to reach out to your superiors, to devs, to whoever MIGHT be able to help us...