Issue Tracking Board

[Semag]

They've acknowledged this in the issue tracking board and have a future update (last notice was 7/18).

They suggested factory reset, but other people said that didn't work so i've been hesitant to do it because i don't want to re-enter all my information:

I'm surprised the mods haven't consolidated these threads underneith that master thread.

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[Semag]

They've acknowledged this in the issue tracking board and have a future update (last notice was 7/18).

They suggested factory reset, but other people said that didn't work so i've been hesitant to do it because i don't want to re-enter all my information:

I'm surprised the mods haven't consolidated these threads underneith that master thread.

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[Schlagerk64]

I now have to restart or unplug my TV every time to reconnect to Internet - I've tried everything offered - Shut them all off, turn them all back on.

It's worked fine until 2 weeks ago

I've used restart on the television, I have not moved the router I have unplugged it Back in. I don't see any system changes or updates that need done.It just quit Connecting and now i'm having intermittent "lost connection."

What else can I try? Its just annoying - but afraid that trick will quit working. 

[RokuTakashi]

Hi, Community users.

We appreciate you for keeping us posted on the network issue you've experienced with your Roku TV.

Kindly be advised that our team is aware of this issue, and a resolution has been developed through an update in the future. We'll make another post in this thread as a follow-up regarding this matter, once we have more details with the investigation and the update.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Treadway_15]

I've been having these same issues. Turn the TV on and it is not connected to wifi. We have to unplug it and plug it back in and magically it is connected. I've done everything except factory reset.... from other replies this doesn't fix the issue. 

Model- 6series-58

Hardware ID- G204X

Serial number- X01900MW0JVL

Software Version- 13.1.4• build 1512-CH

Device ID- S08C62CW0JVL

 Tracker issue ID- VL-276-411

Internet provider- Shentel, TV runs on a 5g network

[renojim]

@Treadway_15, there's a "Known issue" thread about this:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[Dlebersole]

I have 6 roku tvs and devices in my home and only the JVC roku tv is having problems with wifi.  I can clear the cache the tv restarts and connects but has to be done again after power off.  This just started happening within the past month.  All other roku tv's are working fine.

[Reggie82]

I have done both and still saying not connected. 

[renojim]

This may fall under the "Known issue":

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[Willslady]

I've recently gotten a tcl roku smart TV 55" 

While my TV is OFF it is still connected to the internet. What can I do to solve this? While off its using my internet.