Issue Tracking Board

[Semag]

They've acknowledged this in the issue tracking board and have a future update (last notice was 7/18).

They suggested factory reset, but other people said that didn't work so i've been hesitant to do it because i don't want to re-enter all my information:

I'm surprised the mods haven't consolidated these threads underneith that master thread.

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[Schlagerk64]

I now have to restart or unplug my TV every time to reconnect to Internet - I've tried everything offered - Shut them all off, turn them all back on.

It's worked fine until 2 weeks ago

I've used restart on the television, I have not moved the router I have unplugged it Back in. I don't see any system changes or updates that need done.It just quit Connecting and now i'm having intermittent "lost connection."

What else can I try? Its just annoying - but afraid that trick will quit working. 

[RokuTakashi]

Hi, Community users.

We appreciate you for keeping us posted on the network issue you've experienced with your Roku TV.

Kindly be advised that our team is aware of this issue, and a resolution has been developed through an update in the future. We'll make another post in this thread as a follow-up regarding this matter, once we have more details with the investigation and the update.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[RachelRichhhie]

Same issue just started about 5 days ago. It’s really annoying.. hope it is fixed soon 

[Betsyrosier]

we have the same issue on both of our Roku TVs and it started at the same time.  

We just unplug and plug the tvs back in and then they are fine.  Hoping for that new update asap as it getting very old having to do this for over a month or two now. 

[RokuCarly]

Hi, @RachelRichhhie @Betsyrosier!

We appreciate you letting us know about this. Rest assured that the team is currently in the process of investigation to determine the cause and provide you with the most accurate resolution possible. 

If you are experiencing the same issue of consistently rebooting your Roku TVs to be able to connect to your network connection effectively, we'd like to include your Roku TVs in the process of investigation.

With this being said, kindly provide us with the information as requested by @RokuJharra-Q above.

We'll be looking forward to your update!

Best regards,
Carly

[Semag]

@RokuCarly / @RokuJharra-Q -

I have also noticed internal bandwidth issues and stability when using my private listening. Started very much in line with this software update, so it seems to me the WiFi on these TVs is suffering from the update, probably related to a chipset firmware update. I’m biding my time and hoping the future software update kills both birds with one stone. 

[RokuCarly]

Thank you for the added information, @Semag.

Rest assured that I will include this in our report. 

Regards,
Carly

[Treadway_15]

I've been having these same issues. Turn the TV on and it is not connected to wifi. We have to unplug it and plug it back in and magically it is connected. I've done everything except factory reset.... from other replies this doesn't fix the issue. 

Model- 6series-58

Hardware ID- G204X

Serial number- X01900MW0JVL

Software Version- 13.1.4• build 1512-CH

Device ID- S08C62CW0JVL

 Tracker issue ID- VL-276-411

Internet provider- Shentel, TV runs on a 5g network

[renojim]

@Treadway_15, there's a "Known issue" thread about this:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...