Issue Tracking Board

[TK128]

Where is the update to this issue? There are multiple threads in Roku forum that has the same root issue, but Moderators keep asking for information on specs/etc but no update/solution  is given.

If it's a known issue that's being addressed, can you please provide an update to us Roku users please?! Roku issues keep crashing my Verizon router this past MONTH when it went YEARS without any issues. 

Please if you can provide an update or expectations on timing if there's a software upgrade planned (hopefully imminently) that will fix this. 

[TK128]

Hi Kash / Roku Moderator, 

Is there an update to this issue? There are multiple threads in Roku forum that has the same root issue, but Moderators keep asking for information on specs/etc but no update/solution  is given.

If it's a known issue that's being addressed, can you please provide an update to us Roku users please?! Roku issues keep crashing my Verizon router this past MONTH when it went YEARS without any issues. 

Please if you can provide an update or expectations on timing if there's a software upgrade planned (hopefully imminently) that will fix this. 

[williasp]

@emilyann_tx 

So far, it looks like factory reset is the only thing that has worked for several posters.  I'm going on four days now with no connection issues.  I'm hoping that continues.  I was skeptical but figured I would give it a try.

[williasp]

@gretalocklear 

So far, it looks like factory reset is the only thing that has worked for several posters.  I'm going on four days now with no connection issues.  I'm hoping that continues.  I was skeptical but figured I would give it a try.

In my case, it wasn't bad because I really don't have any apps I need to use.  It's my basement TV so it's only used while on the treadmill.

[RokuTakashi]

Hi, @TK128 

Greetings, and welcome to the Roku Community. 

We understand your concern regarding having the same issue as reported by other Roku Community users in this thread. For this issue, kindly be advised that we're currently aware of it, and our team is investigating it further.

As we collect the requested details aforementioned in the above post, these are essential in fostering out investigation for it to be addressed by our team. If you have those details available, we encourage you to post it in this thread.

We hope for your understanding as we work on to resolve the issue.

Best wishes,
Kash

[renojim]

@Blowenblu, if you never have Wi-Fi, you could just set up the TV as a "dumb" TV by bypassing the network setup when you initially set it up.  Your Vizio may have the same option, but you might have to factory reset it.

For a Roku TV, it won't bug you about not having a network connection.  I think it would just show "Not connected" instead of the clock in the upper right corner of the Home Screen.  However, to set up a Roku TV as a "smart" TV you need a network connection.  As I said, you can just bypass that part of the setup and use it as a regular TV.

[Blowenblu]

So if I set up wifi when I'm setting in my driveway at home, there wouldn't be an issue when I'm at a campground connected to campground cable with no wifi? If won't constantly be looking for wifi and popping up on the screen? 

[C0rs3ts]

Hello! So recently I went to this forum to vent about how my tv will not change my wallpaper no matter what I do! But I wanted to share the many other problems I have with this tv, that I would love to resolve(: 

-can’t play anything but YouTube and Netflix, like one would assume when you go to apps you’d see the large variety that we hard working people pay for, yet there’s nothing but Netflix and YouTube. Google told me that it’s because I’m outside of the us or canada. IM IN THE US? THIS TV HAS NEVER LEFT THIS HOUSE? 

- YouTube is constantly buffering, and no it’s not my WiFi, I will go on any other devise in the house including my other tvs and everything runs so smoothly! since I only have Netflix and YouTube, not having one option is severely frustrating. 

-when I turn on my tv it will take no less then 20 minutes for it to realize that I have internet WHEN I KNOW I DO. it will run through this silly little game where it pretends I’m not connected. WHEN I AM. 

-and again my theme/wallpaper is unable to change. 

i believe having this tv to be a privilege, but at this point I’m considering turning people away from Roku as a whole. This “support group” never actually helps and there is no direct email that I can take my matters. PLEASE fix this. 

[renojim]

@C0rs3ts, first things first.  If you're in the US and you're only seeing Youtube and Netflix either something is wrong with you're Roku account or you're using a VPN.  If you're using a VPN, you're going to have problems.  If you're not, something went wrong when you set up your Roku account.  It's all to easy to set up an account in the wrong region through no fault of your own.  If you're not using a VPN, I'd suggest closing your current Roku account, factory resetting your TV, and starting over.  Your experience is not normal.

How to close your Roku® account | Official Roku Support

How to factory reset your Roku® streaming device | Official Roku Support

[renojim]

Only if you tried to launch an app.  If you just wanted to watch OTA channels, it shouldn't be a problem.  You can even have it power on to the last antenna channel watched and you won't even see any of the apps that you wouldn't be able to access anyway.

If worse came to worse (and I don't think it would), you could always factory reset it when your at a campground and just go through the setup telling it you don't have Internet service.  Just make sure you have a working physical remote any time you factory reset a Roku device.