Issue Tracking Board

[Bullwinkle68]

I had 2 Rokus. One (older one still works). The newly purchased one had same problem.  I exchanged it for the same model the same day.  Had the same problem.  After reading all the form letter replies to this problem, and getting the same bs answers from Roku support, I FINALLY spoke to someone in support that admitted it was a software issue.  Said it had “priority status” to be fixed.  Hmmmm…. The problem was first reported on this forum over a year ago !  I’m not mad about the software having a glitch but rather how Roku has not addressed it and knew about it for over a year ! 
So I solved the problem myself.  I returned the second bad Roku and purchased a competitors streamer. Works great and about $40 cheaper. 
PROBLEM SOLVED !  

[RokuTakashi]

Hi, @mspljackson 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing the problem you've encountered with your TCL Roku TV that keeps disconnecting from your network, and we're here to assist. We'd recommend performing the troubleshooting steps below in order to resolve the issue.

Restart your Roku TV

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Restart your network connection

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. It is also recommended to restart your network modem/router for better results.

If none of the steps above resolve the issue, kindly connect to an alternative network, such as an active mobile hotspot, to see if you're able to maintain a connection. If it does, then the issue is likely rooted in your modem/router, and you'll need to contact your Internet Service Provider to address the issue.

Keep us posted on what you find out.

Best wishes,
Kash

[Smoore304]

Using a cellular hotspot does not fix the problem. I use a hotspot and have the same issues. Why can’t you just admit, with so many people having the same problem, that your TV IS the problem and fix it? My guess is probably a cheap, **bleep** internal wireless receiver. 

[AltonS]

But I have to login every day?

[disgruntledINse]

I have tried all the things listed and EVERY time I turn on my Roku TV, I have to reconnect to the internet. I also have issues in the middle of watching something. I bought a Roku TV because we had issues with our other Roku device. This is really pissing me off. 

[Sarah726]

About a week ago, my Roku TV stopped automatically connecting to my wifi when turning on. All other home devices are connected fine. I have reset and unplugged my router, and unplugged the tv. When in Network/setup connection menu, the wireless scan with just scan forever and not show me a list of networks. To work around this, I must do a system restart under the power menu every time I turn on the tv. Any suggestions?

[renojim]

Try enabling "Fast TV start" under Settings->System->Power.  Let us know if that helps.

[Windman67]

I own own 7 of these for my Airbnb 's this is not a one off problem. It is a problem with everyone of our TV's. It's not the router it has nothing to do with the Internet but everything to do with the TV. We need these to be fixed for guests. 

[Sarah726]

No luck 😞

[Jonny0]

I have the same problem.  I assume a TV software update introduced this bug a couple weeks ago.