Issue Tracking Board

[Sarah726]

About a week ago, my Roku TV stopped automatically connecting to my wifi when turning on. All other home devices are connected fine. I have reset and unplugged my router, and unplugged the tv. When in Network/setup connection menu, the wireless scan with just scan forever and not show me a list of networks. To work around this, I must do a system restart under the power menu every time I turn on the tv. Any suggestions?

[renojim]

Try enabling "Fast TV start" under Settings->System->Power.  Let us know if that helps.

[Windman67]

I own own 7 of these for my Airbnb 's this is not a one off problem. It is a problem with everyone of our TV's. It's not the router it has nothing to do with the Internet but everything to do with the TV. We need these to be fixed for guests. 

[Sarah726]

No luck 😞

[Jonny0]

I have the same problem.  I assume a TV software update introduced this bug a couple weeks ago.

[RokuTakashi]

Hi, Community users.

We appreciate you for taking the time to post the issue you've experienced.

We understand the problem you brought to our attention regarding your Roku TV's network not being able to maintain a connection and rest assured that we'll assist you in resolving it. In this matter, information related to the issue is necessary for our team to investigate this occurrence and work on it. Kindly provide the following information.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Who is your ISP (Internet Service Provider)?
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once this information has been made available, our team will investigate it, and further actions will be taken to resolve the issue.

Your response would be much appreciated.

Best wishes,
Kash

[Suze417]

When I just turn it on, it’s not connecting to the internet. I keep having to unplug my Hisense and plugging it back in - then it connects without issue.

[logurtt]

i have tried genuinely anything and everything you can look up. this tv still doesn’t work like it used to months after i posted this. no i’m not connected to anything like a hotspot i’m connected to my router. this tv is absolutely trash now. i’ll sit here watching a blank home screen try to load for 5 minutes just to use something that isn’t even related to roku because it DOESNT WORK!!  i wish i could get a refund but the tv is around 3 yrs old now. not worth the money will not be buying a roku product again.  @RokuTakashi 

[Toenita69]

I have done all of that and still not connected 

[Toenita69]

I have done all that it told me to do but it will not connect to my Internet service.