Issue Tracking Board

[Sarah726]

No luck 😞

[Jonny0]

I have the same problem.  I assume a TV software update introduced this bug a couple weeks ago.

[RokuTakashi]

Hi, Community users.

We appreciate you for taking the time to post the issue you've experienced.

We understand the problem you brought to our attention regarding your Roku TV's network not being able to maintain a connection and rest assured that we'll assist you in resolving it. In this matter, information related to the issue is necessary for our team to investigate this occurrence and work on it. Kindly provide the following information.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Who is your ISP (Internet Service Provider)?
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once this information has been made available, our team will investigate it, and further actions will be taken to resolve the issue.

Your response would be much appreciated.

Best wishes,
Kash

[Suze417]

When I just turn it on, it’s not connecting to the internet. I keep having to unplug my Hisense and plugging it back in - then it connects without issue.

[logurtt]

i have tried genuinely anything and everything you can look up. this tv still doesn’t work like it used to months after i posted this. no i’m not connected to anything like a hotspot i’m connected to my router. this tv is absolutely trash now. i’ll sit here watching a blank home screen try to load for 5 minutes just to use something that isn’t even related to roku because it DOESNT WORK!!  i wish i could get a refund but the tv is around 3 yrs old now. not worth the money will not be buying a roku product again.  @RokuTakashi 

[Toenita69]

I have done all of that and still not connected 

[Toenita69]

I have done all that it told me to do but it will not connect to my Internet service. 

[FrustratedUS17]

I am having the same issue. I have a Roku TCL tv. Not a streaming stick. Every time the tv powers off, the next time it's powered on it says no internet connection. Once I system restart through settings, it works again. 

I've reset network connections and reset my router. Still same problem. I've seen this problem multiple times on various sites. 

Every Roku response tells us how to reset network settings and how to restart and tells us to power cycle the modem/router. Regardless of doing these things, the problem still exists. 

Please help. This will be my last Roku product if I can't get it working. 

[PCB3rd]

Spoiler

I am having the same issue and like someone else posted, I think the issue stems From the June 4 update my TV received.  Posting here in hopes that someone at Roku Notice notices and realizes another update is needed to fix

[nverdulla]

I am having the same issues. I have disconnected, rebooted, check the connections (which is strong connection). When I get it connected and start to stream my channel (Hulu, Max, Pure Flix, etc) it goes to lost signal, no connection. It's even stopped in the middle of trying to set my connections in settings to reboot. It's annoying!!!