Issue Tracking Board

[Tylerkra001]

Everytime i turn my tv on it is disconnected from the internet it then will not let me connect to the internet unless I do a network reset so everytime I turn the tv on I have to do a network reset and manually enter my wifi password, I've also done a factory reset through the settings and through the button on the back and same issue still persists, I've even restarted my routers and reset my internet aswell, it's frustrating having to spend 10 minutes resetting and connecting just to watch TV for 30-45 minutes

[Kylielauryn]

Yes

[LucilleD]

I’m having this exact issue with 2 of my TV’s. They worked fine for years then it randomly started doing this 2 months ago. I’ve been trying to get to the bottom of it all day and just can’t figure it out

[RokuEmmanuel-D]

Welcome, @Tylerkra001.

Thanks for reaching out here in the Roku Community!

We understand you're having trouble establishing an internet connection to your Roku TV after turning it back on. No worries; we'd be more than happy to assist you. 

Have you tried turning on Fast Start or Fast TV Start in your settings? That will prevent your TV from completely turning off. When Fast TV Start is enabled, your Roku TV system always maintains the internet connection. 

To enable this setting, follow the steps below: 

1. Press Home on your TV remote
2. Scroll and select Settings
3. Select System
4. Select Power
5. Select Fast TV Start
6. Highlight Enable 'Fast TV Start' and check the box to enable it

Note: Fast TV Start uses significantly more power than normal standby and overrides default power settings.

Please let us know if this resolves your issue.

All the best,
Emman

[Jacksongaye2]

I can't get connection to my TV  I've tried everything and it's not working. 

[Slikshooter]

Enabling Fast Start does not help. TV still drops wireless connection most often when the TV is turned off. Turn tv back on and I get a ' No internet connection found"

[RokuArjiemar]

Hello! @Jacksongaye2,

Welcome to the Roku Community!

We understand you're having connectivity issues with your Roku TV, and we appreciate the steps you took to resolve the issue.

For this matter, we're glad to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.

You can follow the steps below to perform a factory reset from the Roku device settings:

1. Press the Home button on your Roku remote.
2. Scroll up or down and select Settings.
3. Select System
4. Select Advanced system settings.
5. Select Factory reset
6. Select Factory, reset everything, and follow the on-screen instructions.

You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, and the physical Reset button is either tactile or has a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device.

For more detailed information, visit our Support article on Factory resetting a Roku streaming device.

We hope this helps! Let us know if you still have any questions.

Thanks,
Arjiemar

[M1nt]

For the past few months my Roku TV has unconnected from the wifi everytime I turn it off. 

When I turn on my TV it isn't connected to my wifi, then when I go to connect it, it will just stay on the loading screen. I have found that I need to reset my network connection, then go and connect to my wifi. 

Even after all this when I turn it off, then later back on, I have to do it all again.

[HellBound]

This is a known issue with Roku TVs. It happens both with WiFi and Ethernet. When you turn the TV on it can take 5 or more minutes before it connects to the network. Roku is likely trying to resolve specific Public IP addresses to determine if you are connected to the Internet and if they are not available, timeout or are slow to respond it will take longer to connect. They are also likely performing a speed test before it reports you are connected.

I have been dealing with this same issue for years, across multiple model TV's and standalone devices. Roku does not seem to think this is an issue.

I have found if I open an app it will warn me there's no network connection. If I select "Continue Anyway", the app opens and works as normal. This always works with my local network apps, PLEX and TABLO, and sometimes works with streaming apps like PLUTO and NETFLIX)

[RokuJechealR]

Hi @LucilleD,

Thanks for posting, and welcome to the Roku Community!

In this case, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel