Issue Tracking Board

[Sufi_bhatti]

No issue you can also check here 

[RokuERey]

Hi @cande!

Thanks for joining us here and for sharing your input about this.

In addition to the statement you provided, could you also share with us the details of your device?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Thanks,
Rey

[Jmac61]

I am having the same issue as all of the others. Same exact device and approximate purchases dates. I have 4 devices all with the same problem…….”currently unavailable” when the shows are clearly available.

Before you ask for additional information could you kindly update all of us on what you have accomplished thus far with all the cases that have provided so much specific information. What has Roku done? Greatly appreciate your help but it does not appear any progress in fixing our devices has been made?

Would it be easier for all of us to return these devices as they clearly don’t work? 

[RokuCarly]

Warmest welcome here in the Roku Community, @Jmac61!

We appreciate you reaching out for support. We'd be more than happy to further assist you with your concerns.

In this instance, the relevant team has already been made aware of this occurring issue and is currently in the process of determining the root cause and finding the best resolution possible. As we also checked with them, there are currently no available updates yet. No worries! Once we hear anything from our relevant team, we will make sure to update this thread. 

Furthermore, if you are currently experiencing the same issue kindly provide us the details requested by @RokuERey above so we can update the ticket and include your information in the ticket. 

We'll be looking forward to your response!

Best regards,
Carly

[Richrod]

We are back to "no Information" for all channels.  😞

[RokuJohnB]

Hi @Richrod,

Thank you for keeping us informed!

Currently, our appropriate Roku team is still investigating this issue. Once more information is available, we will be sure to update this Community thread.

In the meantime, we value your understanding and patience.

Kind regards,

John

[Dave6631]

Same issue here...

Issue ID TM-005-867

Model: 3942RA2-Roku Express 4K

Serial # X02200KJ7WTM (S14YK37J7WTM)

Software version: 12.5.0   Build 4178-E4

GC version: 10.4.45

Please help... Ridiculous there's no customer support you can call.?.

[Dave6631]

[JJ52]

Same issue...

Model: 3942RA2 - Roku Express 4K

Serial number: X022001F14EL (S14YK37F14EL)

Software version: 12.5.0 - build 4178-E4

GC version: 10.4.45

Timestamp: 2024-01-05T04:12:17Z

Issue ID EL-006-01 

[RokuJechealR]

Hi @Dave6631 @JJ52,

Thanks for reaching out to us here in the Roku Community!

Please be aware that we have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

We appreciate your patience and understanding in the meantime.

All the best,

Chel