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Re: Ultra closed captions out of sync
I have the same problem & it’s driving me insane! Has anyone gotten a fix yet or heard anything from Roku?
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Re: Ultra closed captions out of sync
I just contacted Hulu directly and was told they are aware of the issue and do not know when it will be solved. The agent said to check it each day and use another device in the meantime.
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Re: Ultra closed captions out of sync
Thank you for the update. I tried to contact Hulu directly and had issues being able to report it was going to try again this evening but saw your update. Much appreciated 😊
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Captions on Hulu are out of sync
My captions are out of sync on the Hulu app. I’ve tried turning them off and back on through Hulu, changing it through accessibility settings, and restarting the whole system. Nothing helps it
![Community Moderator Community Moderator](/html/@AD43EB727E6141118C965DC7B9513EEA/rank_icons/rokuemployeerankimage.png)
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Hi @kortneecoleman_,
Welcome to the Roku Community!
Thank you for notifying us about the issue you encountered while streaming on the HULU channel. We're here to assist you.
We highly recommend following these steps to resolve this type of issue.
- Disable closed captions, then enable them again.
- Fully close Hulu: Start by fully exiting Hulu and all other apps or programs running in the background, then try opening Hulu again.
- System restart: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
- Check for app updates: To check for Hulu updates, highlight the channel, press the star (*) button on your Roku remote, and select "channel update."
- Uninstall and reinstall: highlight the channel, press the star (*) button on your Roku remote, and select "remove."
Please try doing this and see if it helps with what you're experiencing. Keep us posted.
Thanks,
Jharra
Roku Community Moderator
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Re: Captions on Hulu are out of sync
I’m having the exact same issue
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Re: Captions on Hulu are out of sync
I tried all these things and it still isn’t working
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Re: Ultra closed captions out of sync
I have the same issue. Only with my Roku TV. My other TV no problem.
I had Hulu helping me last night. We reset my Hulu 3 times. I had CC synced for 1 episode. Now back to same issue.
This needs to be fixed it's a major issue
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Re: Captions on Hulu are out of sync
I did all those suggestions also. I also worked with Hulu support. The problem still exists.
Roku needs to address this
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Re: Captions on Hulu are out of sync
Having the exact same issue. It’s as if the captions continue through commercials.