Issue Tracking Board

[Myeamans]

I have the same problem & it’s driving me insane! Has anyone gotten a fix yet or heard anything from Roku? 

[Endora]

I just contacted Hulu directly and was told they are aware of the issue and do not know when it will be solved. The agent said to check it each day and use another device in the meantime.

[Dmorris]

Thank you for the update. I tried to contact Hulu directly and had issues being able to report it was going to try again this evening but saw your update. Much appreciated 😊

[kortneecoleman_]

My captions are out of sync on the Hulu app. I’ve tried turning them off and back on through Hulu, changing it through accessibility settings, and restarting the whole system. Nothing helps it

[RokuJharra-Q · Accepted solution]

Hi @kortneecoleman_,

Welcome to the Roku Community!

Thank you for notifying us about the issue you encountered while streaming on the HULU channel. We're here to assist you.

We highly recommend following these steps to resolve this type of issue.

• Disable closed captions, then enable them again.
• Fully close Hulu: Start by fully exiting Hulu and all other apps or programs running in the background, then try opening Hulu again.
• System restart: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
• Check for app updates: To check for Hulu updates, highlight the channel, press the star (*) button on your Roku remote, and select "channel update."
• Uninstall and reinstall: highlight the channel, press the star (*) button on your Roku remote, and select "remove."

Please try doing this and see if it helps with what you're experiencing. Keep us posted.

Thanks,
Jharra

[Gab_]

I’m having the exact same issue

[Gab_]

I tried all these things and it still isn’t working

[Lilbear]

I have the same issue. Only with my Roku TV. My other TV no problem.

I had Hulu helping me last night. We reset my Hulu 3 times. I had CC synced for 1 episode. Now back to same issue.

This needs to be fixed it's a major issue

[Lilbear]

I did all those suggestions also. I also worked with Hulu support. The problem still exists.

Roku needs to address this

[Liquidfire88]

Having the exact same issue. It’s as if the captions continue through commercials.