Issue Tracking Board

[Trishchad]

So ur telling me u want all three of my TVs and then all my kids Roku stuff at their homes plus about 40 people from my fb page that’s having the problems plus everyone one in this group it’s kind of crazy u guys can’t get this fixed when it’s a ton of people with the same issues and it’s only Disney plus with the problems cause all other apps work sounds to me there needs to be a update done to fix everyone problem. And fyi I did send all this info once on one tv and out of 4 TVs only one works with Disney plus 

[RokuJanadeeK]

We understand, @Trishchad.

We only need the details from one of your devices and our team will take it from there.

Thanks,
Janadee

[SilentRacket]

@RokuTakashi @RokuJanadeeK @RokuCarly 

I am encountering the exact same issue. I’ve gone through all of the troubleshooting steps provided by the Disney+ technical support and nothing has worked.

I’ve noticed when installing the Disney+ app it very briefly shows adding “Roku HLS Interstitial Library”. I’ve never seen that with any other apps. Could that be related to the issue?

[Shawnarose21]

Tracker id: JF-498-686

[RokuJanadeeK]

Thanks for this information, @Trishchad.

Our team will also need the other details requested above to investigate this further.

We're hoping for the follow-up.

Regards,
Janadee

[Mrnerdwonder]

Hey.

I have a similar grey screen

I am a TCL Model 43S431

Hardware ID: G108X

Serial Number: X01200KRSKS2

Software version: 12.5.0 • 4176-CG

Device ID: S0A8G2ARSKS2

[RokuJechealR]

Hi @Mrnerdwonder,

A warm welcome to the Roku Community!

Thanks for sharing the device information that is needed. Would you mind giving us the missing information, which is the Tracker ID?

Tracker ID (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.)

We'll be eager to wait for your update.

All the best,

Chel

[Andrewjc]

same issue with mine! 

Model: G141x

serial number: x01200ggt4aj (s0jxf2cgt4aj)

software:12.5.0

gc version: 10.4.45

issue ID AJ-502-592

[Mrsfrenchy]

i havent checked the second tv but one of my tvs has started working avain for disney+

[Mrnerdwonder]

Hey @RokuJechealR 

Here it is! S2-502-604