Issue Tracking Board

[tlholt]

My grandsons TV is only a year old. He has no apps on the screen as well. I've unplugged it, and left it off for 5 mins. 

Have you found a resolution? 

[RokuERey]

@tlholt,

Thanks for the update!

If possible, could you share a photo of this issue? Are you still seeing the navigation settings on the left side of the screen? If you're still seeing the options, please follow these steps: navigate to Settings > System > Power > System Restart. Then try again if the issue persists.

Thanks,
Rey

[tlholt]

So, Roku has no resolution? Am I supposed to do this everyday? Seems like customers that are dealing with this issue daily,  should be able to have their faulty TV replaced. At some point, the restart will not be an option for operation

[BrianKalin]

This is what I see when the tv is powered on. Even after a reset this is all that displays

[Jasmine9793]

Spoiler

•  

Plz help me 

[RokuERey]

Greetings @Jasmine9793,

Thanks for joining us here in the Roku Community!

We appreciate you for sharing this report with us. This is an issue that some are experiencing as well, and we have identified the fix for this. 

Solution: Perform a manual factory reset.

Follow these steps:

Press and hold the button (located on the back/bottom) for exactly 10 seconds. The light will blink rapidly to confirm.

Important: Do not hold the reset button for longer than 10 seconds.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support.

We hope this helps!

Thanks,
Rey

[gio002]

Hey, I turned on my TV today and all it gives me is the Roku home screen where it says Roku TV at the top left and the time (not frozen) in the top right, but no menu loaded and the remote is not reacting when I click any buttons other than volume. I called Sanyo customer service and have already unplugged the TV, done a factory reset twice with the button on the back, unplugged all HDMI cables and nothing has helped. Sanyo said they can't do anything more over the phone so I'm asking on here as my son is autistic and is having a bit of a meltdown over the tv not working. I've seen people posting about this issue before but no resolution so if anyone can help me out that'd be appreciated, thanks!

Model: 

FW65R79FCA

[RokuCarly]

Thank you for posting here in the Roku Community, @gio002!

We appreciate you reaching out for support. We'd be happy to help you find the best resolution so you can get back on streaming.

Kindly refer to what @RokuMaryEF provided above to help you troubleshoot your Sanyo Roku TV. 

Let us know how it goes so we can continue assisting you from there. 

Best regards,
Carly