Issue Tracking Board

[Ykbob]

Yes I am having this same issue, a week or so ago my Roku tv just suddenly only shows the wallpaper and time, no apps at all. I have tried unplugging for hours, did factory reset in pinhole and redownloaded the latest version, set up wifi and now it's still showing only the wallpaper.

Model c105x, software ver 13.0.0, build 24062-93, GC version 11.6.21, issue id AG-241-772

[Mattysmokes]

Mocel: G218X - Roku TV

Serial number: X019006233EC (S0A3621233EC)

Software version: 13.0.0 • build 24062-CH

GC version: 8.3.116

Timestamp: 2024-06-16T21:24:512

Please use issue ID EC-241-764 to report the current issue.

[RokuJanadeeK]

Hi Community users!

We appreciate your posts regarding the issue with Roku TV. We understand and hear you.

If you're still experiencing the issue, please provide us with the details requested by our Roku engineers for investigation purposes.

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken.

Note: This message is for affected users who have not yet shared their device details. If you have already provided us with the information, rest assured that we have already forwarded it to the appropriate team for review.

We look forward to your response.

All the best,
Janadee

[SavageDragon]

Thank you. I appreciate the update. 

[thekhyatikid]

Issue report tracker

Model: G133X - Roku TV

Serial number: X012002RT9ES (SOJNH25RT9ES)

Software version: 13.0.0 • build 24062-CG

GC version: 10.4.45

Timestamp: 2024-06-15T01:55:14Z

Please use issue ID ES-239-155 to report the current issue. 

[Pierrecaouette]

Same problem , but no access to menu. Pusshing remote buttons make a sound, but no response. On/off and volume control work, but nothing else work. No home no menu, no netflix...

[Tedlasbury]

My tv doesn’t work. I have tried all the solutions in this thread. 

X00100NCP2D7

S00L599CP2D7

C227X

model 70r6+

[RokuMaryEF]

Hi Community users,

Thank you for reporting this issue and providing details. Our Roku team is investigating.

In the meantime, you can try a factory reset:

1. Using your Roku remote, go to Settings > System > Advanced system settings.
2. Select Factory reset (or Factory reset everything on Roku TVs) and follow the on-screen instructions. Note: This will erase all your data and settings.
3. For devices with a physical reset button (located on the back/bottom), press and hold it for 10 seconds. The light will blink rapidly to confirm the reset.

For detailed instructions, visit the official Roku Support article: How to system restart or factory reset your Roku streaming device | Official Roku Support

If the issue persists, please help us by providing:

• Roku device model, serial number, device ID, and OS version (found in Settings > System > About).
• Tracker ID (press Home 5 times, then Back 5 times while experiencing the issue).
• Troubleshooting steps you've already tried.
• Photo of the screen (if possible).

Note: We'll mark this post as solved for visibility and as a reference for other users.

We apologize for the inconvenience and appreciate your patience while we work on a fix.


Best regards,
Roku Community Team

[Tedlasbury]

And my other tv doesn’t work either, same problem.

[seeknom]

Hi,

I have a Sanyo Roku TV, model FW55R70F_A. Within the last couple of weeks my TV received a software update over WiFi, and now there are no icons:

When I press the buttons on the remote, I hear a sound effect, but there's nothing to click on, and the "hotbuttons" (ie: Netflix shortcut etc) do not do anything.

I tried the long-press of the reset button the back of the tv, but it did not resolve the issue. It just rebooted the tv and as soon as it came up, it forced a software update. When that was done, I was back to the icon-less screen shown above.

I decided to try an update/recovery via USB (downloaded from tvupdate.roku.com), that worked temporarily (got my icons back and everything was working), but after a day or so I was back to no icons (I assume it did another software update via USB).

For the record, here's a screen grab of the tv after the USB update while it's still working, you can see the software revision that works (as opposed to whatever is getting forced over wifi and breaking things):

Hopefully from this information your developers can look and see what is different between the downloaded USB version above and the one that is coming down over wifi as my tv is now basically a brick.

In case it helps, here's my tv info:

Thanks,

Stuart