Issue Tracking Board

[RokuMaryEF]

Hey everyone,

We know some of you are experiencing an issue where content labeled as Dolby Vision is displaying as HDR10+ on the Paramount+ channel.

Status Update: We believe that the issue is resolved. Paramount+ and Roku have identified the issue and temporarily removed Dolby Vision due to a known issue.

Thank you for supporting Roku and continued participation in our community.

Best,

The Roku Community Team

[grafixguy]

Some time over the last few days, I noticed that shows that should be in Dolby Vision on P+ are being shown as HDR 10+ on the Roku app via the Roku Ultra and the Streaming Stick 4K+.

While it's certainly not the end of the world, just checking here to see if anyone's seen anything like this being reported. The devices are both hooked to Vizio TVs but there's been no updates to those sets and I don't have any other TVs to check it on.

[jnmcclanahan77]

I've noticed the same thing. Halo says Dolby Vision but displays in HDR10 using a Roku Ultra 

[Dfresh567]

@grafixguy 

Depending on the Roku device it will covert SDR to HDR when HDR is set to HDR always on. If that is disabled and the TV is receiving HDR then I'd think it is what you were watching

I don't think your Roku device itself to be the cause. Very interesting though

[grafixguy]

I'm not sure you get the issue. I've now checked the P+ app on two Vizio TVs as well as an LG OLED. All are DV capable. None of them display DD through the P+ app on Roku.

What I'm looking for and have now received is confirmation that this a P+ on Roku issue. Whether it's Roku's issue or Paramount's is up in the air right now.

[Tim_m]

I'm seeing the same thing on my Roku streaming stick 4k. It works fine on the Google TV app. So it must be an issue with the Roku app. 

[RokuERey]

Greetings Community users,

Thanks for reaching us about this issue and we're here to extend our assistance.

If the troubleshooting steps provided by our support page here (How to resolve a channel playback issue) do not help, please report back here along with the details below.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build and version by pressing the star (*) button on your Roku remote.
• Specific content and photo examples showing the issue, if possible.

The information requested will help our team to take a closer look into this issue.

Thanks,
Rey

[jnmcclanahan77]

@RokuERey 

Model 4802X - Roku Ultra 

Serial number - X01000APRPTL

Software Version - 13.0.0 build 24056-C2

I don't see a Tracker ID I see Issue ID TL-264-397

Channel build - 20240607

Version - 8.15

[StreamerUser]

@jnmcclanahan77 @grafixguy @Tim_m 

Unfortunately this is a RokuOS-specific known issue caused by a Paramount+ server-side provisioning change/error over the weekend (other platforms are not impacted: e.g. FireTV OS, AndroidTV OS, WebOS)

Regardless you should report this to Paramount+ CS  (more reports = more likely to be fixed sooner than later).

[hankstash]

Tried watching Shooter in DolbyVision, but only got SDR. I have Streaming Stick 4k Plus. Other apps show DolbyVision. Paramount Plus works on my Hisense tv. What can I do? Tried restarting Roku. Also, tried removing app and reinstalling it. It doesn't work. Ideas?