Issue Tracking Board

[kjb2356]

I am also having this problem with the connection error on replay.

[kjb2356]

[RokuTakashi]

Hi, @kjb2356 

Welcome to the Roku Community.

Thanks for providing the requested information. This has been forwarded to the appropriate Roku team, who'll investigate on the issue further. An update will be posted in this thread for further development.

Your patience and understanding will be much appreciated in the meantime.

Best wishes,
Kash

[Asellus]

Well, thanks. If that's really true, that sounds very encouraging. However, I don't know why Roku would be the last to receive the update. I thought Roku was pretty widely used. Are Roku app updates really complicated or something?

[Sauers39]

I have the same issue on specific programs on ESPN + on accessed through ESPN app on roku. All stream fine on mobile devices 

[RokuEmmanuel-D]

Welcome to the Roku Community, @Sauers39!

Thanks for letting us know that you're also experiencing this issue. We kindly ask for your cooperation to provide all the necessary details posted above this thread to include your Roku in the ongoing investigation of this matter. 

We are anticipating your prompt response. 

All the best,
Emman

[kblessum]

Model 3920RW - Roku Premiere

Serial number: YC00C4879591 (JF298C879591)

Software version: 13.1.4 - build 1512-91

GC Version 12.1.17

Timestamp: 2024-09-05T10:57:28Z

issue ID: 91-357-777

[RokuEmmanuel-D]

Hi, @kblessum.

Greetings from the Roku Community!

We noticed that you're also having an issue with ESPN. We appreciate you providing us with additional details about your concern so we can pass this along to the appropriate Roku team for review and investigation.

In the meantime, we ask for your understanding as we are actively working to resolve this issue as soon as possible so you can get back streaming shortly. 

Please let us know if you need more help. We are always willing to assist.

All the best,
Emman

[kblessum]

My other unit has the same issue.

Model: 3820RW2 - Streaming Stick 4K

Serial Number X02500J0P1KF (S0JC3340P1KF)

Software version 13.1.4 - build 1510-E6

GC Version 12.1.17

Timestamp 2024-09-05T18:18:55Z

Issue ID: KF_358-218

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @kblessum.

We appreciate you providing the necessary information to include your device in the ongoing investigation of this matter. The team is thankful for your cooperation and understanding in resolving this.

We'll update this thread once a resolution has been provided.

All the best,
Emman