Issue Tracking Board

[RokuJanadeeK]

Hi @bigD70,

We apologize for the inconvenience this has caused.

Rest assured we have communicated this concern to the appropriate team, expect that there will be a message sent to you, kindly keep an eye on your email inbox.

Thanks,
Janadee

[BigDuke64]

Hi, I'm having the same issue with a brand new 4k streaming stick. I'm trying to locate customer support to also ask for a new cable but am unable to locate how to contact  them. Any help would be appreciated. 

[renojim]

@Badleroybrown, the batteries already being installed may indicate that it was a returned stick that was resold.

[bigD70]

Try starting here: https://support.roku.com/contactus

[Robin62]

I purchased a 4k on Friday  at Walmart and went to install yesterday and got the same 022 code. called Roku and they are sending me a new long range usb cable. Hopefully this will work.

[bigD70]

Thanks JanadeeK,

I have sent this via email too - still not getting any responses via email.

No.  I have not received a new long-range wireless receiver for the 4K Streaming Stick.

I have not received a response from the last message…did anyone get it?

If you do not have a long-range wireless receiver to send me then I would like to return it for a refund and buy another Ultra instead.

Can someone please respond?

[RokuCarly · Accepted solution]

Thanks for the added information, @bigD70.

Apologies for the inconvenience this may have caused. 

No worries! We'll create a follow-up ticket with our Support team regarding this matter. Please keep your lines open!

In the meantime, your patience and understanding are highly appreciated. 

Best regards,
Carly

[BigDuke64]

Thanks...finally was able to text with tech support. Since we had just purchased the roku they suggested we return it for a replacement which we did. Luckily the new one worked. Target though has a new return policy and said they would not replace it but only take it back and we had to buy another one and again luckily the price was the same.

[sansa]

I purchased my Stick from Roku. I have 3 Roku devices. They all work. Stick gives error 022 on all 4 TVs. It is clearly defective. 

[RokuJohnB]

Hi @sansa,

Welcome to the Roku Community!

We will be more than happy to assist you further, but we will need to gather more information. May we have the serial number of your Roku device, please?

We'll wait for your response.

Thanks,

John