Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gsable
Newbie

How do I get MAC address if I can’t get to settings?

I’m try to set up my rocu but in order to put in the WiFi I need the MAC address and I can’t get to settings.I’ve checked all over the rocu there isn’t a MAC address anywhere. 

0 Kudos
5 REPLIES 5
gsable
Newbie

Re: How do I get MAC address if I can’t get to settings?

By the way  I have a rocu streaming stick.

0 Kudos
RokuDanny-R
Retired Moderator

Re: How do I get MAC address if I can’t get to settings?

@gsable

Thanks for the post.

Can you please clarify why you need your MAC address when you are trying to setup your Roku device? When are you being prompted for this? What kind of wireless network are you trying to connect to?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
ShannonDB
Newbie

Re: How do I get MAC address if I can’t get to settings?

I have the same need.  I need to use a Roku Express 4k+ on an enterprise network.  The security prevents the Roku from connecting to the wifi without having an exemption added first.  Once I get the MAC, I can easily get networking to provide an exemption on the Enterprise Firewall.

We are going to be buying a LOT of Roku Express 4+ to run our new IPTV if testing is successful with the new app, but this is a major setback to getting these devices rolled out to departments.

0 Kudos
ShannonDB
Newbie

Re: How do I get MAC address if I can’t get to settings?

I found the answer.

Go to Private Network on the wifi network selection screen.  It will show you MAC address in an info box.

0 Kudos
atc98092
Community Streaming Expert

Re: How do I get MAC address if I can’t get to settings?

It's possible the MAC address might be on a sticker on the box the Roku came in, but that's not a certainty. As mentioned, it is found under Settings/Network/About, which provides all your network information, such as IP address, wireless channel used, and last measured Internet speed. That that Internet speed with a grain of salt. My Ultra 4800 is the only Roku I have that comes close to displaying my actual speed. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos