Features, settings & updates

[RokuJechealR]

Hi @Abgry1,

Welcome to the Roku Community!

We apologize for any inconvenience that it has caused trouble with your Roku device. We'd be happy to investigate this further, but we need more details.

Refer to these questions to better identify the issue you're experiencing:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• Does the issue occur when watching on a specific channel or all the channels installed on your Roku device?
• Can you please provide the latest Software Version of your Roku? (This can be found in  Settings > System > About.)
• What steps have you taken so far to resolve the issue?

We recommend restarting your Roku device by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step) for troubleshooting purposes.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[RokuJechealR]

Hi @Ashleyelizabeth,

Thanks for the first post to the Roku Community!

We appreciate you letting us know about the issue you've been experiencing and the steps you took to resolve it. We'd like to learn more about this, but we need more details.

• Could you specify the brand of your Roku TV? (e.g., LG, ONN, Hisense)
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Does the issue occur while watching a specific content or channel?
• What is your device's OS version?
• Are you encountering any error codes or messages?
• Have you tried to connect your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[Happymeal69]

My Roku device keeps rebooting and I don't know what else to do I've tried everything you have suggested.

[RokuJechealR]

Hi @Happymeal69,

Welcome to the Roku Community!

Thanks for posting about your Roku device experience. We would be more than happy to look further into this issue, but we will need more details.

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• When did the issue occur, before or after the OS update?
• Are you encountering any error codes or messages?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[gibbsnc]

I'm having a similar issue with my device where it keeps looping and rebooting and will not load the home screen - its almost become unfunctional due to the relooping, I've unplugged the device and let it cool and still the same thing.

Please advise.

Thank You. 

[litos79]

Did anyone find a solution for this problem as I am experiencing the same issue. And I would like to know if there's a quick fix for this...

[Happymeal69]

Not to my knowledge they have never answered me.

[Akoomar]

Hello i have the same issue. I reset the roku stick and now i am blocked at the start screen and each time i click ok to select the language it reboots.. 

what to do please??

[renojim]

@Akoomar, it's often caused by an insufficient power supply.  If you're using the TVs USB port for power, try a USB power adapter/charger from a phone or tablet that can provide at least 1 Amp.  If you're already doing that, try another one and/or a different USB cable.

[rbmcwhirter]

Same problem. Roku model 3920x SN: K42971590599.

 Problem began roughly 2 months ago after working fine for years. No other changes to Wi-Fi network, tv, etc. have occurred, Upon booting up it immediately reboots and this cycle continues until unplugged. I have tried factory reset button on back and several different power supplies and cables. All other Wi-Fi devices work fine. I am able to stream using the smart tv apps but really miss the simplicity and ergonomics of the Roku remote.

Thanks, 

Robert