Features, settings & updates

[bojackey]

Your reply asks for Roku device model, serial number, device ID, and Software Version from Settings > System > About. How does one get that information when the device won’t start?

[fastflyer]

Hello,

It's been a week now and still no response from Roku.  Should we continue to wait and see if Roku will have a fix, or do we need to find another solution than Roku for our streaming service?   

I feel that after a week, we should have had an update especially since so many people are having the same issues.

Thanks!

[RokuEmmanuel-D]

Thanks for raising this, @bojackey!

If you can't get into the Settings, no worries! You can still share some basic info about your device, like the Serial number, which is usually located on the bottom of the device.

We hope this clarifies things! Let us know if you have more questions.

Roku Community Team

[RokuEmmanuel-D]

Hey, @fastflyer.

Thanks for checking in! The engineering team is still looking into it. Sorry for the hassle this might be causing you.

In the meantime, we assure you that a fix is being worked on. Thanks for your patience and understanding!

We'll keep you posted!

Thanks again,
Roku Community Team

[divide8by10]

I'm having the same issue...are you replacing the units like when this thread first started?  Otherwise how will this "fix" be communicated?

[Thepowderslayer]

Im having the same exact issue all night tonight it keeps rebooting, I've tried all the same stuff, factory reset, etc . It's in a roku wall outlet , I tor3d several different usbs

[bojackey]

I’m getting a warranty replacement. In the meantime I got a Fire stick. The picture is better than the Roku, but there’s a lot more bloatware that can’t be removed. I can live with it 🤓

I’ll hook the replacement Roku to an old TV in our guest room.

[RokuEmmanuel-D]

Hey, @Thepowderslayer and @divide8by10!

Thanks for chiming in! 

It looks like your Roku Express got caught in a reboot loop, too, and we’re ready to dig into it.

Can you share your device's serial number? It's usually on the bottom of the device. This will help us include it in the ongoing investigation.

Looking forward to hearing from you soon!

Thanks again,
Roku Community Team

[divide8by10]

S0J7331DYNLU

[RokuEmmanuel-D]

Thanks for the info, @divide8by10!

Just to double-check, could you also clarify the model number of the affected Roku device?

Can’t wait to hear from you!

Thanks again,
Roku Community Team