Features, settings & updates

[Junktownmowdown]

I have tried two different Roku Express' and they both keep rebooting, I thought for sure with a new one (new to me anyways, a friend gave me it when they upgraded), the problem would be solved, but this one is even worse! 

The old one would just randomly reboot every so often--this one will reboot & then shortly after reboot again and again and again, usually several times before it decides to behave again for an hour, maybe two-- sometimes not even. 

This is driving me nuts, please help! 

It is not connected to the TV USB, it has it's own power source.

It's model 3930x

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Junktownmowdown!

We completely understand that you're already frustrated by this issue. We're here to take a closer look at this. 

To help us in the investigation, please provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Looking forward to hearing from you soon!

Best,
The Roku Community Team

[joanl2024]

My Roku device keeps rebooting over and over. The streaming then stalls and goes back to Roku setup. Then you have log back into all the apps again! It’s so annoying.

[RokuEmmanuel-D]

Thanks for chiming in here in the Roku Community, @joanl2024!

I noticed that you're also experiencing the same behavior on your Roku, and I would like to investigate this further. 

Could you please provide the following information requested above this thread so we can have more visibility on your concern? 

Looking forward to hearing from you soon. 

Best,
The Roku Community Team

[Anonymous]

I am having the same problem with my Roku Express 4K model #3940X2. It will just boot to the Roku screen then shut down and restart. It won't go past the title screen so there is no chance of getting to a menu. I have used USB from the TV and USB from the wall outlet without any change. I tried to use the reset button but that also had no effect. What do I do next?

[RokuEmmanuel-D]

Welcome, and thanks for sharing this here in the Roku Community, @Anonymous!

I understand that you're also experiencing this issue with your Roku Express, and I would like to assist you get this sorted out quickly. 

Have you made sure to press the reset button on the device for about 10 seconds to see if you can factory reset it? For more tips on that, please visit this support article here.

Let me know if that works for you or if not so I can assist you further.

Best,
The Roku Community Team

[Anonymous]

I did try pushing the reset button a number of times. The longest I held it was for about a minute. The rebooting stopped when I first pushed the button but resumed after I had held the button for about 10 seconds. I have also had the USB plugged into both the TV and the wall outlet with no effect on the Roku's rebooting issue.

[RokuEmmanuel-D]

Thanks for keeping us posted, @Anonymous!

Do you still have access to your Roku Settings? If so, we would recommend providing all these necessary details below. 

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

If you can't access the Settings due to the reboot problem, could you at least provide the serial number printed on the device? 

This will help us investigate further. 

Best,
The Roku Community Team

[Anonymous]

Because the Roku shuts down before I can get to the menu for settings, I can't access that information. I do have the model number(3940X2) and the serial number (SOHEK416VEHN)

[RokuEmmanuel-D]

Thanks for the follow-up, @Anonymous!

Since we got your information, we'll pass this on to the relevant team for further investigation. 

We really appreciate your cooperation and understanding on this matter. No worries; we'll keep you posted on any progress on this issue. 

Please let us know if you need more help with anything else.

Best,
The Roku Community Team