Features, settings & updates

[Angel50]

I just threw my ONN 55” tv away today. Have had the same issue as you since 6/2024. No answer, no solution and SOL. Sorry about your situation but it seems to have been an issue since 2023. My advice is trash it and buy a different brand it’s a shame Roku just doesn’t care

[antonioarriaga1]

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[CTOCSE8]

It's single device at a time restoration and takes days for ROKU devices to be fixed.  Seen several of the TV's eventually updated.  Took couple weeks for my streambar and few days for stick.  As long as this has been going on it's surprising they have survived.

[Func]

Having same issue just started yesterday 

soundbar 9102x software version 9.3.0*1062

cannot connect to wifi as missing characters on screen keyboard

[Func]

ours started yesterday noticed light was red and tried to watch tv and says in recovery mode and loops to that 

cannot login to wifi as onscreen keyboard missing characters

disconnected sound bar  overnight  and reconnected it and hit factory reset button but still stuck in recovery mode

was able to use tv last night using roku streaming stick

[CTOCSE8]

This could drag on for months.  Send the info from the update Blue Screen of Death to them and eventually they will get to you in the queue.  Horrible that this has gone on in perpetuity.

[Func]

I was on chat with customer service for a couple of hours yesterday and sent them all the screen shots of the perpetual loop of recovery mode.  Could not login to my wifi once I got to the login screen as the screen key board had no $ symbol. What is up with that? They told me i had to change my wifi password inorder to login to my wifi and use the on screen keyboard. Did that and updated all our devices and logged in to our wifi network. Soundbar connected to network and said it needed to update. So clicked update and got failure notice and so forth and so on. Customer rep said I needed to hit reset button for several times which did not work and then finally said I had to periodically hold reset button for 10 seconds until new reset screen appears and the recovery mode ends. So far still in recovery

[CTOCSE8]

The ROKU script kiddies are still plying their customer with it's your network, when all your other IoT devices, WIFI connected phones, printers, and computers and TV's are working just fine.  They are no help.  You'll eventually get an email to tell you to try it now.  Could be weeks though. 

Now they are pimping security cameras.  I wouldn't touch them with a 1 foot pole.