Features, settings & updates

[mczimmy]

called customer service to get some help removing backdrops or disabling it.  the person i spoke to first said it could not be removed,  then i asked if it could be disabled.  She said it could not be disabled.  I searched on the internet and it seems that many people are frustrated with the backdrops app, add me to the list i want backdrops removed from my tv.  i used to be able to simply press the off button and turn off the tv, now i have to go thru a cumbersome process after backdrops starts and it takes much more time to turn off my tv.  turning something off should not be this difficult.

[RokuRiamie-D · Accepted solution]

Hi @mczimmy,

Welcome to the Roku Community!

We understand that you want to remove Backdrops from your Roku TV. We would be more than willing to assist you with this.

Let's see if this will work for you. Kindly follow the troubleshooting steps below:

Restart your Roku TV:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

Thank you for your cooperation. Please keep us posted.

Regards,
Riamie

[PineyPat]

I tried this restart procedure very carefully and still have Backdrops.  I want it off my TV

[PineyPat]

After my second try the TV now turns off .  Believe me, no one wants the TV not to turn off when they push off.