Features, settings & updates

[dndgeek2005]

I have tried several times to change the pictures in my favorites list (removing some and adding others), but the list doesn't save the changes. I even tried clearing the entire favorite list, but when I went to Roku home and back into Backdrops, all the photos I removed were back. Is there some way to manually save changes or make sure that changes I make don't just revert?

[RokuEmmanuel-D]

Hey there! @dndgeek2005 

We understand you’re having trouble with Backdrops.

Could you send a photo of any error messages you're seeing when trying to save your favorite backdrops? We’ll look into it.

Looking forward to hearing from you soon!

Cheers,
Roku Community Team

[Cpdodger]

There isn’t an error message displayed. I can no longer edit the images in My Favorites. Backdrops allows for 100 images in My Favorites. I have 100 paintings chosen. When I remove 15 of those, close Backrops, open another app, then reopen Backdrops, my edits have not been saved. My Favorites still has the 15 removed images; 100 images saved.  How do I save my edited My Favorites list?

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Cpdodger!

To help us investigate further, could you please supply the following details below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (Press the Home button five times, followed by the Back button five times)

• App build version (Highlight the Backdrops app from the Home Screen and press the Star * Button)

Please get back to us soon!

Roku Community Team

[ChilledGreeze]

I’m also having a similar issue. I will remove all my current favorites and those changes apply, but when I go to add new ones and start backdrops it goes back to the original ones I had favorited. I tried deleting the app, restarting the TV and re-downloading the app but no luck. 

[RokuEmmanuel-D]

Hi, @ChilledGreeze.

Thanks for posting here!

We notice you're also having some trouble with the Backdrops that don't save any changes. We're here to dig a little deeper.

To help us in the process, could you also provide the requested info above this thread? 

We're anticipating your prompt response!

Best,
Roku Community Team

[Cpdodger]

Jvc model: LT-43MAW605

Serial#: X01200USL27S 

Device ID: SOUW62ASL27S

Tracker ID: 7S-092-135

Backdrops Version 1.15, build 2759740094

[RokuEmmanuel-D]

Hey @Cpdodger.

Thanks for sharing your device details here! Your cooperation is highly appreciated.

We'll share this with the team to look into it more. Keep an eye on this thread for updates!

Let us know if you need help with anything!

Best,
Roku Community Team

[Cpdodger]

Will do.  Thanks

Also, sorry for the delay in getting back to you; had login issues this week; now resolved.

[RokuEmmanuel-D]

Not a problem at all, @Cpdodger!

If you need more help with anything, please don't hesitate to reach out to us. 

Stay tuned!

Thanks,
Roku Community Team