Features, settings & updates

[kessbass]

When I try to open the Apple TV app, it says "Apple TV could not not be run because it could not be reinstalled from the network. Please check your network connection and try again." It's saying the same thing regarding AirPlay. My network connection is working perfectly fine, and other applications are able to be run no problem. I have tried:

- Restarting my Roku.

- Checking that my Roku and my Apple TV are updated.

- Uninstalling and reinstalling the application.

- Unplugging the Roku, waiting several minutes, and plugging it back in.

I've searched this community and nothing has been helpful or provided any information to solve the issue. It seems that Roku also does not have any kind of email, support chat, or help line. Feeling frustrated by this - does anyone have any information on how it might be fixed?

[Thomas1166]

I am having the same issue with three of my TCL TVs. My iPhone shows connected to the TV. My TV is saying that it is connected to my iPhone but there is nothing being displayed. 
any resolution would be greatly appreciated. 
thank you

[RokuJechealR · Accepted solution]

Hi @kessbass, @Thomas1166,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced with the Apple TV and Airplay not working on your Roku device. We also appreciate all the steps you have taken to resolve the issue.

In this case, we recommend these quick steps: navigate to Settings > Advanced system settings > Network connection reset > Reset connection.

Additionally, could you please restart your router/modem and mobile device and then attempt to reconnect your Roku device?

Let us know if this works for you!

Thank you,
Chel