Features, settings & updates

[Acoustimac]

I have several Roku sticks in the house. All but one are connected to LG tvs. The one that is connected to a Samsung has seemingly changed overnight. When I press power on the Roku remote, the tv comes on and instead of going to the home menu the cooking channel pops up. Does it every time now. More annoying than anything as it adds one more step to getting things going. Any ideas why the Roku is doing this?

[RokuJohnB]

Hi @Acoustimac,

Thank you for your first post here in the Roku Community!

We understand you are having a problem with the Roku streaming stick since the cooking channel appeared when you turned on the Roku device. We're happy to help.

The Cooking Channel may appear on a Roku device when it starts up because it's been set as the startup channel. To change the startup channel on a Roku device, you can try these steps:

1. Select the Settings tab.
2. Select Preferences.
3. Choose Startup Channel.
4. Select Manage Startup Channel.

Please try doing this and see if it helps with what you're experiencing.

All the best,
John

[Acoustimac]

Preferences is not an option with the streaming stick I have.

[RokuJohnB]

Hi @Acoustimac,

Thanks for the follow-up.

We want to gather more information to investigate this concern. Could you send us a photo? When did the issue start?

We look forward to your responses and gathering your details.

Thanks,
John

[Acoustimac]

A photo of?

[Acoustimac]

It started a few months ago and I’ve just been putting up with it. Only one of my five Rokus does this.

[Strega2]

Is the cooking channel on the Samsung TV or the Roku?

Do you have a cooking channel installed? (on whichever one is doing it?)

Do you see a screen saver when you first turn on the TV?

Is the Roku being powered by the TV or is it independently powered from the wall?

What happens if you turn the TV on via the Samsung remote, and don’t touch the Roku remote at all?

[Acoustimac]

Is the cooking channel on the Samsung TV or the Roku? The Roku

Do you have a cooking channel installed? (on whichever one is doing it?) No

Do you see a screen saver when you first turn on the TV? No

Is the Roku being powered by the TV or is it independently powered from the wall? Independent

What happens if you turn the TV on via the Samsung remote, and don’t touch the Roku remote at all? It is a Samsung Frame TV.  It appears the channel is coming from the Samsung even though it has no source feeding it. 

im not sure why when turning the Roku on the tv doesn’t automatically switch to that input source?

[renojim]

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@Acoustimac wrote:

im not sure why when turning the Roku on the tv doesn’t automatically switch to that input source?

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Sounds like an issue with the TV.  I don't have a Frame TV, but I can tell you that I absolutely hate my Samsung "smart" TV that seems to have a mind of its own.  If it used to work, try going through the Samsung menus and refresh CEC devices.  Make sure "1-touch play" is enabled on the Roku device under Settings->System->Control other devices.  On my Samsung, I had to turn off an option to always start with "Smart hub", so there's probably a setting on the TV for how it starts.

[Letitiacevedo]

Hello

i got a new Roku streaming stick and I want to configure it to startup in a specific channel and when I browse the settings the “preferences” option is not there.  it looks like it is up to date,  it has this option been disabled?  Or is any other way to find it

1. Select the Settings tab.
2. Select Preferences.
3. Choose Startup Channel.
4. Select Manage Startup Channel.

please let me know

thank you