Features, settings & updates

[RFaber]

Just another data point here:

I just connected these Bluetooth headphones to the same Roku: https://www.amazon.de/dp/B09SG19N6Y, and for some reason, the volume controls works for these headphones. The Roku software is still on the same version.

So it does not seem to affect _all_ Bluetooth headphones.

Cheers,
Rasmus.

[parker-g]

@RokuReynan-L  When is the upcoming update? As you can see from this thread, there are a lot of users frustrated by this.

[parker-g]

After my Roku Ultra got updated to Roku OS 14, Bluetooth volume control is no longer working.

I could previously control the volume of my Bluetooth headphones with the volume controls on the remote, but after the update, I just get a full circle showing, where I previously saw the volume turning up or down.

I have seen on another thread @RokuReynan-L said this would be fixed with an upcoming update. When is the update coming?

[aaronouthier]

Brand new Roku 4850X - Ultra for Christmas. I'm on Software Version 14.0 .

Having what appears to be the same issue.

I did notice a few things, however:

1. When I point the Roku Remote at my TV, with my JBL TuneBuds connected, the **TV** Volume responds.

2. When I first connect my BT Headphones, the BT volume is briefly displayed.

3. Quite by chance, I noticed that if I adjust the volume on the remote during that brief moment when the Headphones first connect, the volume controls work fine ***and continue working until I disconnect the headphones***

Having said that, I have a newer hardware. This may or may not work for you.

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @aaronouthier!

Thank you for sharing this workaround with us. To gain better visibility of your device details and assist in gathering more information, we would like to include your device in the ongoing investigation. 

To help us navigate through the process, please provide the following requested details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Headphone Brand/Model

We are anticipating your prompt response.

Best,
Emman

[aaronouthier]

@RokuEmmanuel-D 

Ok, but where do you want me to submit that info? Is it safe to publish serial numbers and such on an open forum?

The headphones are this model: https://a.co/d/fp6Wxqi

[RokuEmmanuel-D]

Thanks for the update, @aaronouthier!

Absolutely! Rest assured that serial IDs and device model numbers are safe to post here in the Community Forum. We only hide sensitive information such as phone numbers or email addresses that contain very personal details. 

If you prefer not to share in this public thread, feel free to reach out to us via private message to share your details directly. 

We ensure that your privacy is our top priority on this forum. So, feel free to share it with us. 

Thanks,
Emman

[aaronouthier]

Roku device model, serial number, device ID, and Software Version.

4850X - Ultra **  X028001YVNNV ** S0VS348YVNNV ** 14.0

Tracker ID NV-526-990

Headphone Brand/Model https://a.co/d/fp6Wxqi

[RokuEmmanuel-D]

Thanks for getting back to us, @aaronouthier! 

We greatly appreciate your effort in supplying these details so we can get this forwarded to the team for further review. 

Your patience and understanding are invaluable as we strive to get this sorted out as quickly as possible. 

Stay tuned for more updates!

Best,
Emman 

[RokuReynan-L]

Hi, Community Users!

Greetings from the Roku Community!

We appreciate you letting us know that you're still having the same issue. In this case, is your streaming device up to date? 

If not, here are the steps to update your device software:

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

If the issue persists, please provide us with the software version of your device.

We hope this will be sorted out soon.

Thanks,
Reynan