Features, settings & updates

[RokuERey]

Hi @Slickheather33,

Greetings from the Roku Community!

Thanks for bringing this to our attention and also for your attempts at resolving it.

It seems like we need to gather more information about this issue you're experiencing. Could you tell us a bit more about this? What are the steps to reproduce the issue? Are you seeing an error message that says you need to update your system?

Let us know more about this so that we can work on additional troubleshooting.

Thanks,

Rey

[artwang]

I have same problem for a week.

[RokuJechealR]

Hi @artwang,

A warm welcome here in the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

With more detailed information, we will be able to assist you further.

All the best,
Chel

[artwang]

My Rocu tv gets same update everytime update is run for weeks.

artwang

[artwang]

plug tv update screen shows.English - wirless- webset- password-update -1-100.resarting. then go back to update screen again. can not choose any chanal. can not whatch even antana tv channel.

[RokuERey]

@artwang,

Thanks for your response!

We want to take a closer look at this. Have you tried restarting your router and connecting to an alternative network, like a mobile hotspot to see if you can pass to the updated interface? If possible, please provide us with a screenshot of the issue you're seeing?

Please keep us posted!

Regards,

Rey