Features, settings & updates

[ihatethis9]

this is incredibly frustrating. my roku was working perfectly fine an hour ago, and then it randomly forced me to update, it didn't give me the option to update later. i was forced to update; and now every single time i try, it says "can't update software. please try again later" and error 004. my network is excellent, been working perfectly fine the whole day. i'm watching youtube on my computer while typing this, it's solely a roku issue. and after the update fails, the screen is just blank and zero apps load, rendering the entire device completely useless. this is incredibly frustrating and the first time roku has disappointed me.

[Lolo214]

I am have this issue i cannot trouble shoot because I can't access any other screen once the error is timed out im left with a empty screen with Roku logo and time. I cannot change WiFi I cannot access the "secret menu" the only think i can do is unplug! Help please ! 

[makaiguy]

@ihatethis9-

When the update fails to complete here are some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try
 
Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.  
 
If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably.   If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least vac at a minimum of 1 amp.   
 
Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection.  Why this works, when it does, I haven't a clue. 

[dave492]

Getting an error 004 message.

I am forced to update with no other options-only to clink OK to Update

Gets to 82% and then goes to a blank screen-I cannot get the software level info or anything.  I have hard-booted several times over several days-checked the internet connect, etc. (which is fine)-and nothing.  Do I need purchase a new Roku device?  

Roku Stick

SN # CT38DE088296

[makaiguy]

@dave492  -

When the update fails to complete here are some things that some people have found to work for them. They may not be universally successful, but they are at least worth a try
 
Easiest to try, so try this first: Restart your router, even if other devices on the network are not having problems. When your router has completed its startup, try repeating your Roku setup.  
 
If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via a USB power adapter, as some TV USB ports don't supply enough power to drive a Roku reliably.   If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, another USB power adapter you have from another device should work as long as the fine print on it says it outputs at least vac at a minimum of 1 amp.   
 
Try using a different WiFi network to do the update - perhaps via a WiFi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the WiFi connection to use your intended WiFi network via Settings > Network > Set up connection.  Why this works, when it does, I haven't a clue. 

[RokuJharra-Q]

@dave492 

Thanks for letting us know about the update issue! we’re here to help!

For more details on what @makaiguy mentioned, check out the detailed guide linked in this support article about How to Fix Roku Streaming Device Update issues. You can also try connecting your Roku device to a mobile hotspot.

If the issue persists, send us the device information, including the model, serial number, and OS version/build, which you can find by going to Settings > System > About.

Looking forward to your response.

Roku Community Team

[Rod87]

I am in need of assistance with this 004 error. I have reset multiple times. I tried the shortcut thing with homex5, then backx5. 

Gets me to a report tracker window. 

That’s it. Nothing else I can do. I cannot navigate anywhere on the device. 

I have hard reset with the reset button, unplug completely, etc

Any advice?

[Lewinsbd]

I am having the exact same issue on TWO Roku devices. Is this a money grab ? 

[RokuJharra-Q]

@Lewinsbd @Rod87 @ihatethis9 

Thanks for letting us know about the update issue! We’d like to take a closer look at what's going on.

Can send us the device info? We need the model, serial number, and OS version/build, which you can find by going to Settings > System > About.

Looking forward to your response.

Roku Community Team

[Eschwartz]

Getting the same exact error here! So frustrating. No fix