Features, settings & updates

[Anonymous]

@jcordone 

Just FYI. These terms have been there for quite some time. Arbitration and no class actions have always been there. This change just now allows mass arbitration. You have already accepted the terms by using a ROKU. It's not really that different from netflix:

https://help.netflix.com/legal/termsofuse

HULU:

https://www.hulu.com/terms-apr-13-2022#section14

and others. Just search for "terms of use" + the service you want to check.

[withlove]

I'm definitely interested in the Class Action. I've had this tv for 3 months and now it will not work. I'm livid and still have 18 more payments on this heap. Not to mention I'm stuck recovering without any TV now. A special thanks to Onn and Roku.🙄

[NoBiden]

I'll be taking a hammer to my player and mailing it in pieces to them. I already switched back to my Fire. First I had to deal with their AI each time I moved from my 3 tvs to my laptop or my OC or Amazon tablet. I have two wifi services in my home for office and house so switching between the unit I am watching on and changing the wifi source, they made me feel like a criminal with their family nonsense. In fact my original contract was for their family service. What happened to that? Roku is shades of Disney with Budweiser mixed in.

[NoBiden]

That's what they hope for...people to act like sheep and accept whatever they wish to shove down your throat. You shouldn't be so accepting.

[NoBiden]

Double "bleep"

[techfan]

I've slightly altered my approach. One button doesn't seem to work for me. I repeat this one every morning, so I know it works with (at least) the TCL TV Roku. Press Home rapidly several times (7-8) and then press the Back button (not the left button) rapidly several times (7-8) times.

To those claiming I am accidentally triggering a complex sequence, I swear these are the ONLY two buttons I press. I can't guarantee this works with all models. I can only guarantee it (currently) works with TCL TV Roku.

It seems to escape mine so I can (at least) switch the input to the receiver. I did notice some operations seem to bring the blackmail notice back up.

Good luck, hope that helps. However, based on the e-mail Roku sent me, it seems they are asserting that simply using the device constitutes agreement. Yet another overreach.

[Anonymous]

For everyone having hissy fits about this, just about every company you deal with will have very similar terms. The only large company I know that does not have an arbitration only clause is amazon. They changed in 2021:

https://www.geekwire.com/2021/amazon-ends-binding-arbitration-customer-disputes-heres-means/

[Campbell220]

Please tell me how to get pass this situation because I don't agree .Thank you 

[Campbell220]

I can't watch my TV because I don't agree to the Dispute Resolution Terms. Please help 

[dbmixer]

I agree with all of the above but would add, remove all accounts that are processed through Roku along with your payment method.

I just finished my opt out letter which will be sent registered mail today.

My rough draft to my Senators and Congressional Representatives will be emailed later today.  I am going to also send a copy to the FTC, BBB & State Att. General.

Roku Inc. is getting bombed for this heavy handed and arrogant tactic of dealing with its customer base.  It is obvious that they wanted it to place a greater burden on the customer who elects to opt out than those without issue and elect to agree.

This could have easily been remedied by having the choice of "Agree" or "Opt Out" at the end of the notice.

Looks like some really poor legal advice and now Roku will pay the price.