Features, settings & updates

[Chaparro_187]

Hi i’ve tried everything from unplugging it and leaving it unplugged over night to resetting with clicking the reset button and holding it for 30 seconds and it still gets stuck in recovery mode 

Version - 95F.04E12221A

Serial Number - YL001H912115

Device ID - R649C1912115

Model - 9101X

[RokuRiamie-D]

Hi @Chaparro_187,

Welcome to the Roku Community!

Thanks for letting us know that your Roku Smart Soundbar is stuck on the recovery mode screen. We appreciate you for providing your Roku device information and for trying some troubleshooting steps to try to fix the issue.

Rest assured, we have forwarded your information to our Roku appropriate team for review. In the meantime, your patience and cooperation are highly appreciated as we work on this issue.

Thank you for your understanding.

Cheers,
Riamie