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Re: Roku disables player with attempt to coerce arbitration agreement
>> they ask for serial numbers
They do not request a serial number. A serial number identifies both a specific product model and a specific product unit. I recommend against sharing any information, unless it is specifically requested. I will not be sharing any serial numbers in my letter.
Read the clause very carefully before sending the opt out letter! I guarantee they will use any excuse to weasel out of accepting your letter.
From the text, they request the "specific product models". This could be interpreted either as the specific model names or the specific model numbers. Since they are non-specific, in my letter, I intend to include the manufacturer name, the model name, and the model number. I will not include the serial number, which is something entirely different.
The relevant clause is below...
L. 30-Day Right to Opt Out. You have the right to opt out of arbitration by sending written notice of your decision to opt out to the following address by mail: General Counsel, Roku Inc., 1701 Junction Court, Suite 100, San Jose, CA 95112 within 30 days of you first becoming subject to these Dispute Resolution Terms. Such notice must include the name of each person opting out and contact information for each such person, the specific product models, software, or services used that are at issue, the email address that you used to set up your Roku account (if you have one), and, if applicable, a copy of your purchase receipt. For clarity, opt-out notices submitted via any method other than mail (including email) will not be effective. If you send timely written notice containing the required information in accordance with this Section 1(L), then neither party will be required to arbitrate the Claims between them.
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Class Action? Anyone Interested
Anyone else ticked off at these worthless POS? Changing the rules after we’ve bought the TV and then lock us out. I’m certain someone would be more than happy to take up this. I will check with someone and post web information. Thank you
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roku just shutdown my device
roku is implementing a revised terms of service agreement. If you don't agree to it, your device is rendered inoperative. When I asked for my money back, since they made the device inoperative they refused. How do you feel about this?
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Roku Off the Deep End with new terms for resolution.
What happened to Roku ? I can no longer use my Roku TV because Roku software is totally messed up. You cant navigate your account without Roku running you around in circles. Im taking my Roku TV out for target practice and ending my association with Roku. The latest Terms of Resolution was the last straw. Who do these people think we are Chinese where we do what we are told ?
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Re: Update to Dispute Resolution. anyone seen this on their TV?
Roku seems to be on the way out.
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Re:Roku disables player with attempt to coerce arbitration agreement
Are you kidding ?? My Roku TV is now unusable because your software has gone rouge and you don't seen to understand that anything you suggest to fix the issues is just blowing smoke up our rears, and you know it. Now you have new terms for resolution asking us to agree not to sue you ??? I think Roku days are numbered.
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Roku can take their coercive TOS and stick it where the sun doesn't shine.
Hey Roku executive. I'm sorry your entitled pricks feel you deserve more from your clients. But no, I'm going to take all my Rokus and dump them in the garbage.
What other **bleep** are you going to shove down our throats moving forward? I don't know and I won't care because I'm out.
F you for bricking my device if I don't agree to your garbage privacy invading no fault, I pay your ass for arbitration B.S.
And I just bought one of your TV's. Nice thank you for being a customer... and swift kick in the balls.
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Re: Roku disables player with attempt to coerce arbitration agreement
Outside of a mailing address what information do you expect Roku not to have access to when the device silently signs into their servers? Your credit card not withstanding if you provided one at sign up.
I prefer to believe Roku legal will deal in good faith. even though they've shown little to date.
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Re: [Discussion] Roku Dispute Resolution Term Update
A question for the group: Do we need to identify and include information on the ROKU APPS we use as well?
Because by the language of their one-sided, unconscionable terms, it seems we need to ID every device and software used and that would seem to include the Roku app, no? Because I watch Roku content on mobile occasionally.
I have the ROKU APP on all my Android devices, but I guess that I can just ID the Android ROKU APP and version number, from the Google Play store.
Also, I am including myself and my wife in my objection/opt-out letter as she also uses the same Roku account with her Android devices.
Thoughts? It seems like they are being as vague as possible to trip us up, and I am trying to think of all ways I can object.
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Re: [Discussion] Roku Dispute Resolution Term Update
Greetings AJCxZ0,
Could I obtain your permission to use the first graphic in your Friday email?
I took a shot of the same screen and did not get the quality.
I intend to use your excellent graphic in a revision of the following letter...
Thanks and...
Kindest Regards,
Paul Flint, Director
Barre Open Systems Institute