Features, settings & updates

[RFaber]

Hi,

After my Roku Ultra got updated to Roku OS 14, Bluetooth volume control is no longer working.

I could previously control the volume of my Bluetooth headphones with the volume controls on the remote, but after the update, I just get a full circle showing, where I previously saw the volume turning up or down.

I can workaround it by using the volume controls on the headphones, but that is much less convenient than using the remote.

Is this a known bug?

Cheers,
Rasmus.

[RokuReynan-L]

Hi, @RFaber.

We appreciate you reaching us here in the Roku Community!

We see that you're having an issue controlling your Bluetooth head volume after the update. No worries, we're here to help.

Could you please provide the following information below:

• Roku device model, serial number, device ID, and current software version. (You may follow these steps: Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

In the meantime, you may try restarting your streaming device.
Here are the steps:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Moreover, we also suggest you unpair and re-pair your headphones from your streaming device. 

Please keep us posted.

Regards,
Reynan