Features, settings & updates

[RFaber]

Hi,

After my Roku Ultra got updated to Roku OS 14, Bluetooth volume control is no longer working.

I could previously control the volume of my Bluetooth headphones with the volume controls on the remote, but after the update, I just get a full circle showing, where I previously saw the volume turning up or down.

I can workaround it by using the volume controls on the headphones, but that is much less convenient than using the remote.

Is this a known bug?

Cheers,
Rasmus.

[RokuReynan-L]

Hi, @RFaber.

We appreciate you reaching us here in the Roku Community!

We see that you're having an issue controlling your Bluetooth head volume after the update. No worries, we're here to help.

Could you please provide the following information below:

• Roku device model, serial number, device ID, and current software version. (You may follow these steps: Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

In the meantime, you may try restarting your streaming device.
Here are the steps:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Moreover, we also suggest you unpair and re-pair your headphones from your streaming device. 

Please keep us posted.

Regards,
Reynan

[RFaber]

Of course:

Model: 4800X - Roku Ultra
Serial number: X01000H0MDAV (S02A2130MDAV)
Software version: 14.0.4 • build 12205-C2
Tracker ID: AV-384-784

Cheers,
Rasmus.

[RFaber]

I have tried turning Roku on and off, turning headphones on and off, unpairing and re-pairing headphones, and connecting a second pair of headphones. Same result every time: remote volume buttons does not change volume and instead the Roku UI just shows a filled circle in the corner where the volume display previously was.

[RokuReynan-L]

Hi, @RFaber.

Greetings from the Roku Community!

Thank you for providing us with the requested details. We will forward your information to the appropriate Roku team for review. We appreciate your patience and understanding as we work on this.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[RokuMaryEF]

Hi @RFaber,

Thanks for reporting that your Bluetooth headphones aren't working properly after a recent Roku update.

To help us investigate this issue more effectively, please provide the following information:

1. Headphone Brand and Model: What is the make and model of your Bluetooth headphones?
2. Connection Method: Are your headphones connected to your Roku Ultra directly, or are they connected to a mobile device that's then connected to the Roku?

Once we have this information, we'll pass it along to our Roku team for further investigation.

Thank you for your patience and cooperation!

Best regards,
The Roku Community Team

[RFaber]

Hi,

I first saw the issues with a Navly Bluetooth sleep band: https://www.amazon.de/dp/B094FMQ8X9

Those might be slightly special, but when they did not work, I also tried with a bog-standard pair of JBL Tune 510BT with the same result.

I am connecting directly to the Roku using the Bluetooth connectivity in the Roku Ultra.

Cheers,

Rasmus.

[RokuReynan-L]

Hi, @RFaber.

Greetings from the Roku Community!

We appreciate you providing the requested details. We've already forwarded this to our appropriate Roku team and will let you know once we have an update.
We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

Let us know if you have any concerns. We'd be happy to help.

Regards,
Reynan

[RokuReynan-L · Accepted solution]

Hi, @RFaber.

Greetings from the Roku Community!

We received an update from the team that this will be resolved by the upcoming update. 

We thank you for your patience as we look into this issue. Please let us know if there's anything we can further assist you.

Regards,
Reynan

[Tibbetts]

Any estimate on when that update will release?