Features, settings & updates

[RokuEmmanuel-D]

Hi, @Cloud7570.

Welcome, and thanks for sharing it here in the Roku Community!

We understand your Streambar Pro is also stuck in a recovery mode screen. 

Thanks for bringing this to our attention. We just wanted to let you know that it has already been forwarded to the appropriate Roku team to include in the ongoing investigation of this issue. We appreciate you for bearing with us and for your cooperation. Rest assured that our dedicated team is working hard to resolve this issue as quickly as possible and get you back on streaming in no time.

Let us know if you need more help; we're ready to assist. 

All the best,
Emman

[Glenn63]

Same problem as everyone else. Been a month and have tried everything.

Version 9.3.0*1062

Serial number  YL00DU869872

Device ID 3K622D869872

Roku 9101R2

Thanks,

Glenn

[CTOCSE8]

Took couple weeks before they finally reached out to me via email to try again.  Many users feeling like Butch and Sunni on the Starliner, stranded with no stream.  Like NASA, they'll keep you coming back for more investigations and analysis, next week.

[Ktrisa]

Please delete this post. I have this resolved and don't need anymore help. Thanks

[RokuRiamie-D]

Hi @Glenn63,

We highly appreciate you for providing us with the requested details precisely! Rest assured, we already forwarded your information to the appropriate Roku team for review.

In the meantime, we're grateful for your patience and understanding as we work on this. Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns.

We'd be more than willing to listen and take action.

Regards,
Riamie

[Angel50]

Any updates this has been almost 3 months 

[Cloud7570]

I’m having issues with streambar pro stuck in recovery mode. Posted about this a few weeks back and never got an email from Roku like others are saying they have been. It’s registered to my account and here’s the info that’s showing up on my screen:

Version: 9.3.0 * 1062

Serial number YL000L185569

Device ID: 3K6290185569

Roku 9101R2

I’d really appreciate some help, it’s been well over a month since it’s worked and I want to be able to use it again so bad lol 

[RokuEmmanuel-D]

Hi, @Cloud7570.

Thanks for letting us know that your Roku Streambar was also stuck in a recovery mode screen. 

Rest assured that we've already forwarded this to the appropriate Roku team, who are actively working to resolve this and include your Roku Streambar in the ongoing investigation of this issue. We appreciate your cooperation and understanding on this matter. 

Please feel free to reach out if you have other concerns or need more help from us. 

All the best,
Emman

[Kaisardonic]

1. My Roku sound randomly stops working and unplugged and reset countless times, but still nothing. I know is that it’s stuck in recovery mode (orange light) and l don’t know how to access control for the recovery mode with my Roku sound bar remote being paired to my Roku TV and not my sound and the Device ID is B112DD378983 and serial number YL00DT378983

[RokuRiamie-D]

Hi @Kaisardonic,

Thanks for your first post in the Roku Community!

I understand that your Roku Streambar is currently displaying the Recovery mode screen and seems to be unresponsive. We appreciate the troubleshooting steps you have taken to resolve the issue. In order to conduct a thorough investigation, we kindly request details on whether your device received a software update prior to this issue occurring. This information will greatly assist us in identifying the root cause of the problem.

Please keep us posted.

Regards,
Riamie