Features, settings & updates

[RokuRiamie-D]

Hi @Lily8,

Thank you for the response!

We truly understand your input about this issue with the Roku Streambar stuck in Recovery mode. Don't worry, we’ll share your thoughts with our Roku-appropriate team because your convenience and satisfaction are really important to us.

We appreciate your patience and cooperation during this process. If there’s anything else you’d like to address, please don’t hesitate to let us know. We’re here to help!

Regards,
Riamie

[Mybrick]

Mines now stuck also.

Version 9.3.0*1060

Serial number yloo37429262

Device id 2a1173429262

Roku 912r

[CTOCSE8]

Your brick will be a brick for few weeks until they reach out to you via email that you used to registered your device.   My streambar brick was fixed after about 3 weeks.  Wife now has a streamstick brick this week.

[thelton_us]

I see this is a common problem.

For the moderator, here is my info:

9.3.3*1062

YL0063101438

2A1276101438

9102R

I understand you will provide a solution to the registered email on the account

[DTFlash]

Same issue and stupid chat support tried to get me to buy a new one. 

Version 9.3.0 * 1060

Serial number YL004V147606

device id 2A1184147606

Roku 9102R

[DTFlash]

Having the same issue

Version   9.3.0 * 1060

Serial Number   YL004V147606

Device ID    2A1184147606

Roku 9102R

[RokuRiamie-D]

Hi @DTFlash @Mybrick @thelton_us,

Thank you for posting in the Roku Community!

We appreciate you for providing the details precisely. Rest assured, we have forwarded your Roku device information to our Roku-appropriate team for review.

Thank you for your patience and cooperation as we work on this issue. Please let us know if there is anything else we can assist you with.

Regards,
Riamie

[CTOCSE8]

ROKU stick problem was resolved in couple days, while the Streambrick took weeks to be resolved. 

How not to do lifecycle support!

[RokuJechealR]

Hi @C_912, welcome to the Roku Community!

We understand you are having trouble with your Roku Streambar, which is currently stuck in recovery mode. Thanks for the steps you took to resolve the issue.

Please be aware that we are currently aware of this, and our engineering team has been investigating this issue closely.

In this case, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[C_912]

My info- 

Version: 9.3.0 * 1058

Serial Number: YLOOHY742843

Device ID: 3K619H742843

Roku: 9101R2