Help

Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
donb
Roku Guru
Friday

Streaming Stick 4K never shuts down after 14.0 update

Ever since updating to SW 14.0 on 11/15, my 3820R2 no longer powers itself and my TV Off when idle.  It used to work just fine before the update.  Has anyone else experienced this?  If so, what is the remedy.

Labels (1)
Labels
0 Kudos
Reply
2 REPLIES 2
renojim
Community Streaming Expert
Saturday

Re: Streaming Stick 4K never shuts down after 14.0 update

Is there a "Power saving" option under Settings->System->Power?  Maybe it got disabled.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
donb
Roku Guru
Saturday

Re: Streaming Stick 4K never shuts down after 14.0 update

That's the very first thing I checked, and it's Enabled.  I've also toggled it a few times but to no avail.

0 Kudos
Reply
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.