Features, settings & updates

[devilgate]

Hi there, I have this reset loop problem with my StreamBar too. Details below.

Version: 95F.04E122214

Serial number: YLOOGM422611

Device ID: 2E115G422611

Model: 9102EU

[devilgate]

My StreamBar started rebooting and eventually wen into recovery mode, and now just repeats the cycle, no matter what I do.

I've tried everything suggested in this thread, and posted there, but I don't think it's monitored any more. So I hope someone can help me.

Here are the details of my device:

Version: 95F.04E122214

Serial number: YLOOGM422611

Device ID: 2E115G422611

Model: 9102EU

[RokuEmmanuel-D]

Hi, @devilgate.

Thank you for bringing this issue to our attention. We truly appreciate your willingness to communicate with us, and we would be more than happy to assist you further by including your device in our ongoing investigation into this matter.

While we work diligently to find a resolution, we sincerely value your patience and understanding during this time. Your cooperation plays a vital role in helping us address and resolve the concerns at hand. 

Please let us know if you need more help.

All the best,
Emman

[Tylerchoi]

I am also having this issue have tried everything hopping for a fix 

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Tylerchoi!

We see that you're also experiencing the same issue. We're here to assist. 

Could you please provide your device information or a photo of the specific issue you are currently experiencing? We would greatly appreciate this so we can forward it to the relevant team. Thank you for your cooperation and understanding regarding this matter.

We are looking forward to your response. 

All the best,
Emman

[Riboflavin]

My device is also stuck in a Recovery Mode / Reset cycle. Here is my device's information:

Version: 95F.04E12221A

Serial number: YL005P523638

Device ID: R649C5523638

Model: 9101X

Chat was unable to assist with the issue. Thank you for reporting this further up the chain of support so that it can be addressed.

[RokuJechealR]

Welcome to the Roku Community, @Riboflavin!

Thanks for providing all the information we needed, and we're sorry for the inconvenience.

Please note that we have passed your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll post an update thread.

We appreciate your patience during this process and hope to resolve everything soon. Thank you for bearing with us.

All the best,
Chel

[DTFlash]

Is there an ETA on how long support takes? I posted 3 weeks ago.

Version   9.3.0 * 1060

Serial Number   YL004V147606

Device ID    2A1184147606

Roku 9102R

[CTOCSE8]

DTFlash,

There is no apparent methodology to the queue to resolve Roku shooting themselves in the foot with this problem. It goes on in perpetuity.  It took about 3-4 weeks for them to fix mine.  Looks like it is a single device fix.  They emailed me directly to try and restore my device.  It took a couple times through the process you are so familiar with, and eventually it was fixed. 

Next editiion of lifecycle support for dummies using the ROKU method could be holiday top seller!