Features, settings & updates

[Pele]

For approximately a month now, all of the dynamic wallpaper disappeared from my Roku Streambar, save Roku City. I used to have the seasons dynamic wallpaper downloaded, but it is no longer an option.

Is there a way to get these back? It's not the end of the world, but I am disappointed in Roku to have this happen. I can't imagine it was taking up a bunch of room or caused maintance issues. 

Nothing wrong with leaving well enough alone.

[RokuArjiemar · Accepted solution]

Hello! @Pele,

Thank you for your post in the Roku Community!

We appreciate you contacting us about the seasonal dynamic wallpaper. We're happy to help.

Several times a year, like Valentine's Day or Halloween, Roku releases seasonal themes that only appear briefly. Your Roku device will automatically display a seasonal theme and switch back after it expires.

Seasonal themes are enabled by default. You can disable them using the following instructions.

1. Open the Themes menu using steps 1 through 3 from above
2. Select Seasonal themes
3. Select Off to disable seasonal themes (or select On to enable them)

Disabling Sponsored Wallpapers under Settings/Theme/Sponsored Wallpapers/[Off].

In addition to selecting a theme pack, you can further personalize your Roku device by:

• Changing the screensaver
• Setting the name and location of your Roku device
• Changing the format of the clock
• Hiding or showing shortcuts
• Blocking content using parental controls

Thanks,
Arjiemar

[Kdrama59]

My dynamic wallpapers are also gone.

I've had my Roku HD 4K streambar for almost a year. And, during that time I was able to access all six winter, spring, summer, and fall dynamic wallpapers. But, for some reason, they were removed about two months ago. 

The six dynamic wallpapers are still available on my two Roku ultra devices,

I'm not sure you understand what's being asked? They are permanent dynamic wallpapers, not temporary ones. 

The six dynamic wallpapers are: "Winter is Whimsical", "Fall is Fantastical", "Summer in the Bay", "Spring in the Park", "Winter in the Park", and "Fall in the Park".

I have done multiple restarts. Pulled the plug multiple times. I have both Wallpaper Animations, and Seasonal Wallpapers "ON". The problem started before my streambar updated to the software version 13.1.4. So, I don't believe it has anything to do with the update.

Unfortunately Roku, I believe the problem is something only you can fix. So, please fix this issue with the dynamic wallpapers. I love being able to change my home screens wallpaper.

Thank you!

[jlfurler]

Same here. Suddenly those same wallpapers have disappeared for me as well, but they remain on my other Roku devices. Never understood why it seems that nothing stays the same from device to device, even if you're signed in on all of them. Would be nice if stuff didn't disappear and it was a much more seamless experience across devices.

[RokuReynan-L]

Hi, @jlfurler.

Greetings from the Roku Community!

We'd be happy to assist you further about having an issue with your wallpaper.

Here are some troubleshooting you can try:

1. System Restart - Home > Settings > System >Power > System Restart.
2. Software Update - Home > Settings > System > Software Update > Check now.

Furthermore, you may also visit this support article on how to change the theme pack to adjust the look of the Roku interface

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

[basilmemories]

I have restarted, and am up to date on the roku streambar, and yet, for months now, the only dynamic wallpaper option is roku city.

I had every other one before. I had every seasonal one, which were available all year 'round. By the logic of the suggested solution I should be able to at least have the fall one, but no! Nothing! Let me make it quite clear, I hate most of the wallpapers, save for the seasonal dynamic ones, and actively use the device less and my computer more for the same streaming services now that they're gone. So. It would be appreciated if you bring them back to streambar users.

[Lmalicksmith]

I swear they are using robots to answer questions. I perfectly understand the question as I'm also experiencing this. But all we get are the same "pat" answers that mean nothing. We're not stupid and have tried all of the suggestions. ROKU needs to hire tech support people that really understand and actually READ the questions. 

Themes and wallpapers are gone except for approx 7. Nowhere to go in and search for additional as we have been able to do in the past.

LET ME REITERATE. THEY ARE GONE!!!!!!

[basilmemories]

Then why is one of the missing themes fall when it is um, let me check here... fall? This not a user error issue, this is an issue where someone broke something in the code, and the 129$ product that we paid for is getting fewer updates and features than a 20$ roku device.

[Pele]

Obviously this is not resolved and no one is being of any help. This is beyond disappointing.