Features, settings & updates

[CloudDreamHomes]

I'm having the same issue across my portfolio (~150 Roku TVs)

[SpringSt]

I have about 250 Roku TVs between 2 properties, and they all are set to Guest Mode. We set the TVs up at one property about 1 year ago, and at the other property about 8 months ago. About 2 weeks ago, we're suddenly seeing the same issue pop up on multiple Roku TVs a day at both properties. After turning on the TV, it says "updating guest mode". then is says "restarting", then the TV restarts and it continues in this cycle.

I have been doing a factory reset for each TV and that seems to fix the issue, but just wondering if anyone might have insight on why this issue is happening suddenly with so many TVs across 2 properties?

Thank you.

[guesthousehotel]

Our property is experiencing the same issue on our TCL Roku TV's. We have 25 devices that all use Guest Mode and within the last week almost all of them have had this glitch happen. The only way to stop we were able to stop it from constantly restarting was to factory reset using the physical button on the TV. Some guests have reported that it started doing this while they were actively watching something. The factory reset is just a temporary fix though until it happens again a few days later. Will be looking back at this thread for when there's a fix!

[Rowku69]

Same issue here. Turning off guest mode seems to solve the restart issue. Since there is no way to disable automatic updates it seems that the factory reset will only fix until the tv updates

[Annoyed8]

TCL roku TV 1612GTC000949A08811

TCL roku TV 7210GTC1231200731

Hisense roku TV S/N:55G224290H01821

All 3 tvs in guest mode stuck in endless loop of rebooting for the last 3 days. 

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We appreciate you all for letting us know that you are also having an issue with your Roku TV/device being stuck in guest mode. We would like to coordinate this with our Roku-appropriate team, so kindly provide us with the following details.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Please keep us posted.

Regards,
Riamie

[fake_name]

I have multiple TV's in guest mode for our short term rentals. They are all TCL Roku TVs but the loop is so quick that you cannot even go to Settings to find the information you are asking for! You enter the WiFi in recovery mode, it then "Updates" and immediately goes into a cycle of Signing Out, Restarting, Signing Out, Restarting, etc... over and over. You do not even have the ability to move around on the Home Screen, let alone view your settings. It happens in seconds.

[Florida-Rentals]

I found that switching the guest mode off from your app or browser stops the reboot loop, and you can then set it back to guest mode.

[Hannah005]

My TVs instantly start signing out again after reboot and there is no way to navigate to the Settings to check this information. I have the two Onn TVs doing the same thing now. The only info I can get is the TV model for the Onn which is 100012590. I tried pushing the home button 5 times and the back button 5 times when it was happening but it didn't do anything and the TV just restarted. I need your prompt attention on this as this is costing my client that owns the airbnbs I manage money.

[Dkradel]

Thank you! This worked