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Roku Guest Mode Reboot Loop

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I'm having the same issue across my portfolio (~150 Roku TVs)

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku Guest Mode Reboot Loop

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Hi Community users,

Welcome to the Roku Community!

We appreciate you letting us know that you are experiencing an issue with the Guest mode reboot loop. We sincerely apologize for any inconvenience this may have caused.

We have identified the problem and expect to provide a fix in an upcoming update.

To help resolve this issue, we recommend performing a factory reset.

  1. Make sure to power on the Roku device/TV before you perform the factory reset.
  2. Locate the reset button of your Roku device/TV. It's typically located on the back or bottom of your device/TV.
  3. Press and Hold the reset button for exactly 10 seconds.
  4. When the factory reset is complete, most Roku devices have an indicator light or status LED that blinks rapidly.

If the issue persists after the factory reset, please provide us with the following details below:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Troubleshooting steps taken

We’ll mark this post as solved to help other users facing the same problem.

We appreciate your understanding and cooperation as we work to resolve this issue promptly.

Best Regards,
Riamie

Riamie D.
Roku Community Moderator

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25 REPLIES 25
SpringSt
Newbie

Re: Roku Guest Mode Reboot Loop

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I have about 250 Roku TVs between 2 properties, and they all are set to Guest Mode. We set the TVs up at one property about 1 year ago, and at the other property about 8 months ago. About 2 weeks ago, we're suddenly seeing the same issue pop up on multiple Roku TVs a day at both properties. After turning on the TV, it says "updating guest mode". then is says "restarting", then the TV restarts and it continues in this cycle.

I have been doing a factory reset for each TV and that seems to fix the issue, but just wondering if anyone might have insight on why this issue is happening suddenly with so many TVs across 2 properties?

Thank you.

Rowku69
Newbie

Re: Roku Guest Mode Reboot Loop

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Same issue here. Turning off guest mode seems to solve the restart issue. Since there is no way to disable automatic updates it seems that the factory reset will only fix until the tv updates

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Annoyed8
Newbie

Re: Roku Guest Mode Reboot Loop

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TCL roku TV 1612GTC000949A08811

TCL roku TV 7210GTC1231200731

Hisense roku TV S/N:55G224290H01821

All 3 tvs in guest mode stuck in endless loop of rebooting for the last 3 days. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku Guest Mode Reboot Loop

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Hi Community users,

Greetings from the Roku Community!

We appreciate you all for letting us know that you are also having an issue with your Roku TV/device being stuck in guest mode. We would like to coordinate this with our Roku-appropriate team, so kindly provide us with the following details.

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Please keep us posted.

Regards,
Riamie

Riamie D.
Roku Community Moderator
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fake_name
Newbie

Re: Roku Guest Mode Reboot Loop

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I have multiple TV's in guest mode for our short term rentals. They are all TCL Roku TVs but the loop is so quick that you cannot even go to Settings to find the information you are asking for! You enter the WiFi in recovery mode, it then "Updates" and immediately goes into a cycle of Signing Out, Restarting, Signing Out, Restarting, etc... over and over. You do not even have the ability to move around on the Home Screen, let alone view your settings. It happens in seconds.

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Florida-Rentals
Binge Watcher

Re: Roku Guest Mode Reboot Loop

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I found that switching the guest mode off from your app or browser stops the reboot loop, and you can then set it back to guest mode.

Hannah005
Channel Surfer

Re: Roku Guest Mode Reboot Loop

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@RokuRiamie-D I was finally able to view the details you requested by pressing the reset button with the power off. It brought me to the Recovery screen. I can select the language there and then it prompts me to connect and update now. It completes the update and goes back to the sign out screen. Here is the info that was present in the Recovery screen:

Version: EPC.02R01359A

Serial number: X0200071TX8C

Device id: S0MG63C1TXBC

Roku TV: H507X

onn.model: 100012590

When it booted back up and started doing the signing out loop I was able to press the home button 5 times and the back button 5 times. A screen with more details briefly came up but I couldn't get the info fast enough to get the Tracker ID before it started rebooting.

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Re: Roku Guest Mode Reboot Loop

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I have 15 ft TVs just in the past few days I've had four out of 15 in guest mode reboots over and over and signs out. Do you know anybody have the same problem and yes a factory reset it and it comes back.

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mbtcl
Reel Rookie

Re: Roku Guest Mode Reboot Loop

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TCL model 55s451

Serial number x01200amlm8j

Device Id s0js623mlm8j

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