Features, settings & updates

[maui5150]

I have a 4640X that appears to be bricked.

I turned on my TV at my parents tonight to find the Roku on a "Recovery Mode" set of screens I have never seen before.  I went through selecting language, the wifi, wifi password and then selected "update" as I assumed it was a bad update file... Ever since then, it is in an endless boot loop.  It will do the stupid boot screen for about a minute then go to back and just repeat ad naseum.

I tried plugging power directly into wall...

Different HDMI

There is no SD card to remove

Unplugged the external USB....

Still nothing

Tried holding the reset at the bottom until it recycles... Still nothing... Endless loop on the boot screen and can't think of what ever else to try.

Not happy with an expensive brick

[StreamerUser]

@maui5150 

Unfortunately the latest RokuOS firmware version/build for the 4640 causes some devices to go into a Recovery Mode loop etc:  https://community.roku.com/t5/Features-settings-updates/Roku-Ultra-4640X-Stuck-on-Recovery-mode/m-p/...

You can try some of the fixes/workarounds mentioned in later posts:  "Just got our Ultra 4640X out of restart loop by hard resetting (reset button bottom for 10+ seconds) FOUR (4) times in a row waiting ~5 seconds between each reset!  If you wait a moment after the last reset... it worked for a few of us!"

..or you can wait for a solution from Roku, likely in the form of either a new firmware version/build, or contacting CS and they may send a replacement model.