Sorry to hear that you are having issues updating the software of your Roku Express. May we ask, have you tried rebooting your router? Also, we suggest trying connecting your Roku to an alternate network like a mobile hotspot to see if the same issue will occur.
Our support team is now aware of your issue and will be reaching out to you shortly through email. Please be ready to receive their correspondence and continue assisting you from there. We appreciate your patience and understanding as we work toward a resolution.
Re: Roku Express with old firmware unable to update the software
Can anyone in this thread share if there is actually a fix for this or if it is unfixable? I'm now facing this same issue with a 3910RW (S/N:YG004Y066912, Dev. ID: C53874066912) that has been unused for some time and is still on 9.2.0 (build 519.20E04806A). The Roku has been factory reset and is stuck on "Checking for new software". I've already tried rebooting the router and Roku, and using 2 different mobile hotspots in addition to the home wifi.
We appreciate you informing us about the Roku device that is stuck in "Checking for new software" and we apologize for the delay in a solution. We'll follow up on your ticket with our Support team. If you don't hear from them within the next 1-2 business days, please feel free to reach out again and I'll make sure you are taken care of.