Features, settings & updates

[AvsGunnar]

Maybe we will have have better luck paging @RokuMaryEF and @RokuCarly to this thread to assist you guys.

With the info provided, looks to be an issue on Roku's end.

[RokuEmmanuel-D]

Hi @cancunia and @Deonology. 

Thanks for flagging this here in the Roku Community!

We understand that you're having trouble updating the software on your Roku 3. We'd like to look into this further since you have already exhausted all the possible workarounds. 

The Roku relevant team is actively investigating this issue. We thank you for your patience and understanding as we work to resolve this matter.

We'll keep you posted. 

All the best,
Emman

[cancunia]

The Tracker ID key sequence (Home x5 Back x5) does not work on my Roku 3 4200X

Serial Number is 1GU44G110762

Device Model is Roku-3

Device ID 4200X

Software Version is unknown as it has been factory reset and needs to download new software. The download is not working (Error 003), this is the actual problem.

Seems that the post above from @RokuEmmanuel-D has been edited since I started looking for the requested info. It's all now in one place, hope this helps.

[Deonology]

[RokuEmmanuel-D]

Thanks for the additional information, @Deonology and @cancunia!

We appreciate your cooperation and your effort to provide all the necessary information needed for this investigation. The relevant Roku team is actively looking closely into this issue. 

Thank you for bearing with us in the meantime and we'll surely keep you updated. 

All the best,
Emman 

[Deonology]

Is thee a way to update roku os offline (with usb..etc)

the issue is most probably about reaching to update servers and activation servers. Because both wifi and ethernet seems working…and network check seems ok. 

[RokuEmmanuel-D]

Great question! @Deonology.

Please keep in mind that only Roku TVs are capable of updating their software offline due to their support for USB connectivity. With this being said, this feature is not accessible for bypassing the update problem on your Roku 3, which is a streaming device by Roku.

We hope that clarifies things for you. 

All the best,
Emman