Features, settings & updates

[PKKD]

I need to return some speakers. I can see this message on my account: You have a pending RMA (524122) that was created on 01/01/2024 to return 1 Roku Satellite Speakers (9020R2) for a refund.

I have not received an email with instructions - I have spent too much time on your website trying to figure out how to contact someone and everything leads to sending a PM on the community but I can't do that either. It seems you all are trying to avoid being contacted to process this return. Funny how there isn't even a board that has a topic of returns. 

Can someone please help me before the time to return expires?

[Strega2]

Many forums won't let a new member PM until they have posted (often just once, sometimes more) so perhaps you can PM now.

[monogram]

I can't help but can say I'm having the exact same problem with a Streambar.  Like you I have received an RMA, but no shipping instructions and absolutely no way to contact anyone at Roku.  If perchance I ever have any success resolving this, I'll post another reply.

[RokuERey]

Hi @monogram,

Welcome to the Roku Community!

We're glad that you reached out to us here and would like to step in to see how we can be of assistance.

I have sent you a PM for further assistance.

Thanks,
Rey

[PKKD]

I got a reply from RokuEuniceL and I replied to her with the information requested and now nothing again. Please help!

[RokuERey]

@PKKD,

Thanks for getting back to us, and we're sorry for the inconvenience.

We've sent you a PM for more information.

Thanks,
Rey

[jpholli1]

I am having the same issue. I bought a Streambar directly from Roku and need to return. It is completely unopened. I received a RMA but no instructions. Twice I sent a message but never got any reply. Help please. 

[zalex828]

The same thing is happening to me.  I purchased a streaming stick but can't use it after all.  There's a 30 day money back guarantee.  I have contacted Roku by chat and phone SIX times, now.  Each rep says an email is coming with return instructions in "24 - 48 hours."  Days pass....NO EMAIL arrives.  Also, the website says there are return instructions online, but there are not.  I've wasted HOURS with a simple return.  Why is this happening to so many people? 

[RokuRiamie-D]

Hi @zalex828,

Welcome to the Roku Community!

Thank you for reaching out to us regarding your concern about returning your Roku Streaming Stick order. We have taken the necessary steps to coordinate with our Support team to address this matter. We really appreciate your patience and understanding as we work on fixing this issue.

Please don't hesitate to share any other concerns or requests with us. We're here to listen and take quick action to find a solution that meets your specific needs.

Best Regards,
Riamie