Features, settings & updates

[Liliananuh]

Did you figure this out? I am having the same problem.

[RokuTakashi]

Hi @Liliananuh,

Greetings and welcome to the Roku Community!

We appreciate you for inquiring, and we would be more than glad to assist. Could you please tell us more bout the issue you've encountered for us to have a better grasp of the issue?

Your response would be much appreciated.

All the best,
Kash

[Liliananuh]

Hi,

The fireplace master collection screensavers does not appear after the 5 min setup and instead only the screen with the fireplace master collection “go to Chanel, preview, change settings, etc” comes up. Attached image.

It should go straight to the videos. 

Please help.

thank you! 

[RokuTakashi · Accepted solution]

Hi @Liliananuh,

Thanks for posting and keeping us updated!

For more information on how to properly set up your preferred screensaver, kindly refer to our support article at this link: How to change the screensaver on your Roku® streaming device

Please keep us posted on what you find out.

All the best,
Kash

[Liliananuh]

Kash,

Prior to sending you my first message I went thru all the steps you sent on the link. Because this is not in the steps, this is an issue apart from the general steps you sent and that is the reason I requested a solution here.  Please review the issue in depth and send me real instructions or explanations of how to solve it. If you go thru the steps you sent me you will find out that it doesn’t solve the problem..

I will wait for your reply with more information.

Thank you so much.

[AvsGunnar]

@Liliananuh 

Normal procedure is to contact the developer when experiencing issues with their channels/apps/screensavers, etc. as they are responsible for the development, maintenance, and fixes.

From the Privacy Policy for the Fireplace Master Collection, looks like the contact email is developer.nextin@gmail.com

Best to contact them and let them know the issues you are having.

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https://channelstore.roku.com/details/35c2e70bfad2d066359813262c4bee53/fireplace-master-collection-f...

https://drive.google.com/file/d/1pWL0t5SQmtSr1a7Ctn6W_wXcRg7ZVFXP/view  (privacy policy/contact info)