Features, settings & updates

[happyhusband]

I can’t load my photo stream, it’s my most favorite app, and I have so many memories I would love to play for all my visitors before my wedding tomorrow. Please help Roku 

[RokuJechealR · Accepted solution]

Hi @happyhusband,

Welcome to the Roku Community!

Thanks for letting us know about the issue you are experiencing with the Roku Photo Streams channel.

We believe this issue has been resolved, and we recommend restarting your Roku device from the Settings menu to resolve the issue.

To restart your Roku device, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

In addition, we recommend checking for a channel update by going to the channel on the Home screen, pressing the *, and checking for a channel update.

Feel free to let us know if this solves the issue for you.

All the best,
Chel

[ColoradoDave]

I am having the same issue with Photo Streams.

I have followed the suggested steps to fix the issue and Photo Streams is still not working.

HELP!

[Ghawk54]

I have created personal photo streams and checked the box to include in ROKU screensaver but when I open the photo stream app on the TV it shows the screen to get started not the screen to select the stream I want displayed. I have restarted and re downloaded the Photo Stream app with no success. It shows 2 random photos with the QR code to add more??? When I do that it takes me right to my streams which are all checked as included

[RokuRiamie-D]

Hi @Ghawk54,

Thanks for posting in the Roku Community!

We appreciate that you are having trouble with the Roku Photostream, which won't display the stream you want. Don't worry, we're here to assist.

Before we continue, we highly recommend you follow the troubleshooting steps that were provided above by @RokuJechealR.

In addition, please check the software version of your Roku device by following the steps below:

1. Press Home on your Roku remote 
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

We also recommend you try Roku Photo-stream on other Roku devices and see if the same issue occurs.

Please keep us posted.

Regards,
Riamie

[Ghawk54]

Works fine on my other Roku device. I did all the actions suggested.  I see two images that are not images that I have uploaded Also, when I go to the photo stream on the Roku in question to shows the Photo Stream Home Screen and asks to play video or get started, Does not show the streams I have downloaded that work on the other Rokus in the house. 

[Ghawk54]

Have done all the suggested actions. Streams work fine on my other Roku devices. Shows 2 images that are not from my stream. When I go to the app on this Roku it shows the Photo. Stream Home Screen and get started, When I do that and upload another stream it continues to take me back to the same Home Screen does not show streams that have been downloaded.

[RokuRiamie-D]

Hi @Ghawk54,

Thank you for posting in the Roku Community!

We are here to assist you with your issue regarding the Roku Photo Stream, which returns you to the Roku home screen and does not display the streams you have downloaded.

Let's see if that works for you.

Remove the Photostream app:

1. Press Home on your Roku remote
2. Move to the right and highlight the Photostream app
3. Press Star (*) on your Roku remote to open the Options menu
4. Select Remove the app and confirm when prompted

After removing the Photostream app restart the system of your Roku device by going through Settings > System > Power > System restart.

Add the Photostream app again:

1. Press Home on your Roku remote
2. Select Search
3. Type in Photostream and highlight the Photostream app on the right side of the screen
4. Press the OK button on the Roku remote
5. Select Add app

We hope you find this information helpful. Please keep us posted.

Regards,
Riamie

[ColoradoDave]

I followed the steps provided by @RokuRiamie-D and my Photostream still doesn't launch and show the photos I have posted to Photostream in the app on my iPhone.

[DestinyReach338]

Are said photos appearing on your photo streams when you set them up on your phone? If not, then that's on Roku's side of things I believe.