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Parental Pin Issues, reset not updating

I have recently changed my PIN (via my Roku acct on a web browser) saved changes/ preferences and received message Your PIN preferences have been updated.

After doing a restart on my Roku device I received a message, an incorrect PIN was entered, try again. 

I had started the pin change in my account because I forgot the original one. 

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Community Moderator
Community Moderator

Re: Parental Pin Issues, reset not updating

Hi @Tdizzle,

Thanks for your first post in the Roku Community!

We understand that you are getting an error when entering your new Roku Pin Code. We would like to know what went wrong so we can assist you further and fix the issue.

Just to verify, have you checked if the Roku account email is directly from the device by going to Settings > System > About?

If you recognized the Roku account that is linked to your Roku device, we recommend contacting Roku support at https://support.roku.com/contactus for further assistance with Account-billing related issues.

Please keep us posted on what you find out.

Best regards,

Mary F.
Roku Community Moderator
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