Features, settings & updates

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We sincerely appreciate you taking the time to provide the precise details of your Roku devices. Your input is invaluable to us. We want to assure you that we have forwarded all the information you shared to the appropriate Roku team for a thorough review.

For those users who are experiencing the same issue, kindly provide us with the following details: 

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thank you for your cooperation and patience as we work on this issue. Please keep us posted.

Regards,
Riamie

[RokuMaryEF · Accepted solution]

Hello Community,

Thank you for bringing this issue to our attention. We understand that your Roku device is automatically exiting guest mode after the update, and we apologize for the inconvenience.

We’ve identified the problem and expect a fix in a future update.

In the meantime, to help resolve this, we suggest performing a factory reset:

1. Find the Reset Button: Look for the reset button on your Roku device, typically located on the back or bottom.
2. Power On: Make sure your Roku TV is turned on.
3. Press and Hold: Hold the reset button for exactly 10 seconds.
4. Observe the Light: The light will blink rapidly during the reset. When it returns to a normal blinking pattern, you can release the button.

If the problem continues after the factory reset, please provide the following information:

• Device Information: Your Roku device model, serial number, device ID, and OS version (found in Settings > System > About).
• Tracker ID: To get this, press the Home button 5 times, then the Back button 5 times while the issue is happening.
• Troubleshooting Steps: List any steps you've already taken to resolve the issue.

We’ll mark this post as solved to help other users facing the same problem.

Thank you for your understanding and cooperation. We're dedicated to resolving this issue as quickly as possible.

Best,
The Roku Community Team

[Davenp]

Hello,

We have a Roku TCL TV set to guest mode at one of our short-term rentals, but our guests are experiencing issues. They keep receiving a "guest logging out" message, which causes the TV to restart. As a result, they are unable to enter their stay dates.

Could you please assist us in resolving this issue?

Thank you!

[RokuRiamie-D]

Hi @Davenp,

Welcome to the Roku Community!

Thank you for letting us know that you are having trouble with your TCL Roku TV, which is stuck in a loop of Guest mode longing out. No worries, we're here to assist.

Please review the troubleshooting steps outlined above by @RokuMaryEF. If the issue continues to occur after following those recommendations, kindly inform us so we can assist you further.

Thank you for your cooperation and understanding. Please keep us posted.

Regards,
Riamie

[Maggie9]

Where is reset button

[Einstem]

Has a "fix" been made yet to the Roku TV software yet for this issue?
I have disabled Guest Mode on multiple TVs to avoid this problem, but we need Guest Mode working again.

When will a "fix" be made so I can enable Guest mode again?

And we have several different ROKU TV models, that seem to run different versions of the Roku Operating System.