Features, settings & updates

[SClough]

Why is the guide time wrong most of the time? Tv time correct, guide time way off…. Unplug, restart, system update. Nothing helps. This has happened with 2 separate tvs

[RokuEmmanuel-D]

Hey there, @SClough.

We're glad you're here in the Roku Community!

Thanks for informing us about this, and we'd like to be able to understand this concern better. 

Could you please clarify if you're referring to the Live TV Channel guide time? If possible, could you take a photo of it so we can take a closer look?

Please get back to us soon!

Best,
The Roku Community Team

[SClough]

• Live tv and streaming tv guide are affected. I just turned tv on at 5:10 am. Time was correct for about a minute then changed to 10:00 pm. The zip code settings are correct on my tv. Onn brand tv although we had same issue with tcs brand. Cant figure out how to attach photo

[RokuEmmanuel-D]

Thanks for getting back! @SClough.

May I know what troubleshooting steps you have tried so far? This will help us isolate the issue even further.

Let's figure this out together. Please get back to us!

Best,
The Roku Community Team

[SClough]

As previously stated, unplugged tv, restarted tv, system updates. Nothing helps. This is happening with old tv(TNC) and new (onn). 

[SClough]

TLC tv same problem as onn tv. 

[RokuEmmanuel-D]

Thanks for keeping us posted, @SClough!

To help us investigate further, can you please supply the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Let's keep this conversation going!

Best,
The Roku Community Team