Features, settings & updates

[bmf614z]

How is this bug still not fixed?

[RokuNimfa-C]

Hi @bmf614z, 

Thanks for reaching out to the Roku Community. 

Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. We'd like to submit your details to help them investigate further. Can you provide with us the following:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• steps to reproduce the issue you are seeing

We look forward to hearing back from you soon.


Regards, 
Nimfa

[bmf614z]

If you were aware of the issue you wouldnt be asking me so many dumb **bleep**in questions that I already **bleep**in answered in the original post.

4800x Roku ultra

x01000THAJ0C

12.0.0 BUILD 4181-C2

502A20DHAJ0C

The issue occurs in the Roku OS when I press the power button on.the remote.

issue id 0c-177-826

please do your job.

[RokuMary-F]

Hi @bmf614z,

We appreciate your feedback and we’re sorry you're having trouble with an issue with Dolby Vision with their Roku device after updating to the latest OS 12.0

Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

 

Best regards,
Mary

[jontalk]

I wanted to chime in since I also have an LG OLED and been a Roku user since release of the second generation models. That said, I've never seen FIVE builds of new OS released in a 2-3 week period like they have with OS12. I'm in the SF Bay area and received the fifth one about a week ago. My AVR supports Atmos but not Dolby Vision though I never experience Atmos using the recommended Auto/Passthrough settings for Audio. The bug that I've found most prevalent is exiting YouTube which while sporadic has yet to be addressed. Hope you got the Dolby Vision thing squared away

[bmf614z]

This company is terribly ineffective. I cannot believe that there is no way to report a bug. No wonder the stock is worth $3

[Charlesst99321]

I have the same display problems since the SW 12.0 SW upgrade with a similar configuration.

My screen reverts into 3 basic colors: White, Purple, and Green.   Rebooting fixes briefly but then it reverts again, particularly when using Netflix but also other channels.  Power savings aren't enabled, and system only shuts down if triggered manually.

Roku Ultra 4800X, Serial X01000VHKAJ5  SW 12.0.0 build 4184-C2  Device ID 502A208HKAJ5

LG OLED55C7P  SW 06.10.30  In Deep Color, Dolby Vision.

Display is automatically choosing "Automatic 1080p Dolby Vision".    This is confusing as Dolby Vision is 4k, so why does it say 1080p, unless it means it is using 1080p when Dolby Vision isn't supported by the video service.  I am not able to switch Display setting to Dolby Vision HDR as it says the refresh rate is only 30Mhz and therefore not recommended.   I don't remember if this was an issue before 12.0 upgrade.  Adjust Display Refresh is set to OFF (have tried ON and OFF but display problem has issues with both settings).

[RokuMary-F]

Hi @Charlesst99321,

Thanks for your first post in the Roku Community!

We appreciate you letting us know about this issue with Dolby Vision with their Roku device after updating to the latest OS 12.0. We're sorry for the inconvenience.

In addition to the information you have provided, can you please provide the tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times)?

We look forward to hearing from you and we appreciate your patience as we work diligently to provide our customers the best streaming experience.


Best regards,
Mary

[bmf614z]

The information you are repeatedly requesting is already in the thread, can you guys please start paying attention?

4800x Roku ultra

x01000THAJ0C

12.0.0 BUILD 4181-C2

502A20DHAJ0C

The issue occurs in the Roku OS when I press the power button on.the remote.

issue id 0c-177-826

[RokuMary-F]

Hi @bmf614z,

Saw your post!

Please be advised that we have passed the information you previously provided.

At this time, we have no update to provide but rest assured once more information is available I'll be sure to update this Community thread.

We sincerely appreciate your patience and understanding regarding what you are experiencing.


Best regards,
Mary