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Kindking
Newbie

Screen mirroring and Bluetooth issues

Hello,

I successfully mirrored the screen from my Alienware laptop with Windows 10 to my 32" TCL Roku TV several times before. Now when I go to do it, my TV does not show up in the displays available to connect. I had it connected through Bluetooth, though through some research I'm thinking that screen mirroring doesn't use Bluetooth anyways. Regardless, I disconnected the TV through Bluetooth and tried to reset what I could. I updated my computer, nothing. No software updates for my TV. I've looked for a few solutions and none of them have worked. Solutions from the official Roku support show that there should be an ability to pair through Bluetooth in the Remotes and Devices page, but there is none. In my system settings, in Remotes and Devices, there is only the ability to pair a remote or various sound systems. I have no option to pair Bluetooth devices. I'm not sure if Bluetooth even has anything to do with screen mirroring, but regardless multiple things seem to be not working.

As far as I can tell nothing changed. I mirrored my screen my from my laptop to my TV yesterday as I am writing this, and now it is not working today. I've seen some other people have similar issues, especially with Bluetooth options not showing up, but I haven't found any solution that worked. My computer and TV are on the same network, and my model number is a TCL model number, 32S327. Not entirely sure what the exact model name of my TV is, but again, I just successfully mirrored my screen and have done os before, so I know it's compatible and possible to do so.

Any help would be greatly appreciated. Thanks.

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RokuTakashi
Community Moderator
Community Moderator

Re: Screen mirroring and Bluetooth issues

Hi @Kindking,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've encountered with Screen mirroring and Bluetooth not functioning properly with your Roku device. We would be more than glad to assist. Kindly refer to this support article on how solve issue with Bluetooth connectivity at this link: How to resolve issues connecting a Bluetooth device to your Roku device

Please let us know what you find out.

All the best,
Kash

Takashi O.
Roku Community Moderator
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