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Goofus
Streaming Star

OS 11 VOICE RESPONSE STOPPED WORKING

What happened to the voice response in OS 11?  I always grab the remote at night and say "sleep 20 minutes" or "what time is it?" and always got an audible response, "sleep timer set for 20 minutes" etc...  Now it doesn't say anything.  If I have to put my glasses on to see if the command took, or what time it is, I'll just look at the clock on the wall.  It's no longer on either my Roku box or my Roku TV, both of which have received the OS 11 4193-CR update.  Why would you disable such a useful feature?  And why do you keep doing these things to us?!

1 REPLY 1
RokuDanny-R
Retired Moderator

Re: OS 11 VOICE RESPONSE STOPPED WORKING

@Goofus

Thanks for the post.

We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to investigate and assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
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